Branch Manager

Job summary

The Branch Manager is responsible for overseeing daily branch operations, ensuring high service standards, and maintaining compliance with industry regulations. They also lead, train, and coach a team to drive business growth through effective sales strategies and personalized client solutions.

Job details

Nation West Insurance is not your average insurance brokerage. We’re a growing, locally owned company that believes in combining a client-first approach with innovation, community spirit, and operational excellence. As we continue to expand and modernize, we’re looking for a Branch Manager to join our team. About the Role Responsible for the overall success of branch operations by ensuring efficient daily workflows, high service standards, and compliance with company policies and industry regulations. Oversees the delivery of Personal, Autopac, and Travel Health insurance services, supports clients with complex or escalated concerns, and steps in to assist with customer transactions when needed. Coordinates staff scheduling, manages MPI inventory, and maintains accurate handling of customer records to ensure smooth branch operations. Builds and leads a motivated team by hiring, training, coaching, and supporting employee development. Fosters a positive and respectful workplace while encouraging collaboration, accountability, and continuous improvement. Coaches staff to identify opportunities for cross-selling and up-selling insurance products, helping drive business growth while delivering personalized solutions that meet clients' needs. What You Bring Level 3 insurance broker (CAIB) 5+ years experience in the insurance industry with comprehensive knowledge of all lines of business. i.e. habitational, auto (MPI and private) and travel health. Legally entitled to work in Canada. Motivated team player with a strong work ethic. Knowledge of Acturis Broker Management system is an asset. Excellent communication skills and customer service Clear criminal record check is required. Why Join Nation West Insurance? Join a forward-thinking and growing organization with a strong local reputation Be part of a supportive team where your contributions are valued Positive, inclusive workplace culture Competitive salary and benefits package Opportunities for growth and increased responsibility for a motivated, skilled professional looking to build their career within a growing organization. Ready to Apply? We thank all applicants for their interest; however, only those selected for an interview will be contacted. Benefits Dental care Competitive Wage Benefits Package including a Health Spending Account On-site parking Paid Time Off Employee Assistance Program Discounted Gym Membership Wellness Program Work Location: In person

What you’ll do

The Branch Manager is responsible for overseeing daily branch operations, ensuring high service standards, and maintaining compliance with industry regulations. They also lead, train, and coach a team to drive business growth through effective sales strategies and personalized client solutions.

Requirements

Candidates must hold a Level 3 insurance broker (CAIB) designation and possess at least 5 years of experience in the insurance industry. Proficiency in various insurance lines and the ability to work legally in Canada are mandatory requirements.

Benefits

• Dental care
• Competitive wage
• Health spending account
• On-site parking
• Paid time off
• Employee assistance program
• Discounted gym membership
• Wellness program

Listed skills

• Team Leadership · Preferred
• Customer service · Preferred
• Operational Excellence · Preferred
• Coaching · Preferred
• Training · Preferred
• Inventory management · Preferred
• record keeping · Preferred
• Compliance · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Insurance brokerage
• Team leadership
• Staff scheduling
• Customer service
• Operational excellence
• Coaching
• Training
• Cross-selling
• Up-selling
• Inventory management
• Record keeping
• Compliance
• Communication skills
• Acturis broker management system
• Travel Health
• Workplace Inclusivity
• Insurance Industry
• Cross-Selling
• Accountability
• Workflow Management
• Time Off Management
• Strong Work Ethic
• Service Standards
• Brokerage
• Customer Service
• Communication
• Continuous Improvement Process
• Training And Development
• Employee Assistance Programs
• Innovation
• Insurance Products
• Operational Excellence
• Operations
• Upselling
• Scheduling

Job areas

• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Sales
• Branch Manager
• Banking Branch Manager (General)
• Financial and Insurance Services Branch managers
• Financial Managers

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