Inside Sales Representative

Job summary

The Inside Sales Representative will engage with customers via phone, email, and CRM to understand needs and present appropriate solutions. They will also manage sales data, identify growth opportunities, and collaborate with internal teams to meet sales targets.

Job details

Are you someone who enjoys talking to people, solving problems, and building strong customer relationships? Do you have experience in a call centre, customer service, inside sales, or account support environment? We want to hear from you! NATT Group operates through three core pillars: NATT Safety Services, Northern Academy (a Private Career College), and NATT Personnel Solutions. Together, we provide organizations with comprehensive safety, training, and workforce solutions. We are growing our Sales team and are looking for a motivated, customer-focused individual to join us in Sudbury. This role is ideal for someone who enjoys connecting with customers, building strong relationships, and finding the right solutions for each client. Key Responsibilities * Engage with prospective and existing customers via phone, email, and CRM platforms to understand their needs and present appropriate products or services * Manage and update customer information and sales activities in CRM software to ensure accurate and timely data * Develop strong knowledge of service offerings to provide informed recommendations and engage appropriate departments for specialized support when required * Identify opportunities to grow existing customer accounts * Act as the primary liaison for training requests * Collaborate with outside sales teams and internal departments to coordinator efforts to maximize sales effectiveness * Achieve or exceed monthly and quarterly sales targets while maintaining excellent customer service standards in a fast-paced environment Qualifications * 2+ years of experience in customer service, call centre, inside sales, account management, or a similar role * Excellent communication and listening skills * Confident and professional phone presence * Strong organization and follow-through * Comfortable using computers, CRM systems, and Microsoft Office * Motivated, customer-focused, and goal-oriented Why NATT? Join a growing Northern Ontario company where you’ll have the opportunity to build relationships, develop your sales career, and make a real impact for our customers. If you’re ready to take your customer service experience to the next level, we want to hear from you!

What you’ll do

The Inside Sales Representative will engage with customers via phone, email, and CRM to understand needs and present appropriate solutions. They will also manage sales data, identify growth opportunities, and collaborate with internal teams to meet sales targets.

Requirements

Candidates must have at least 2 years of experience in customer service, inside sales, or account management. Proficiency in CRM systems, Microsoft Office, and strong communication skills are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Account Management · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Inside sales
• Account management
• Communication skills
• Listening skills
• CRM software
• Microsoft Office
• Problem solving
• Relationship building
• Data management
• Sales targets
• Organization
• Follow-through
• Professional phone presence
• Inside Sales
• Outside Sales
• Customer Relationship Management (CRM) Software
• Follow Through
• Service Offerings
• Account Management
• Customer Relationship Management
• Customer Service
• Communication
• Sales
• Listening Skills
• Safety Training
• Sales Effectiveness
• Goal-Oriented

Job areas

• Sales
• Customer Service & Support
• Administrative
• Security & Safety
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products