guest services agent - hotel

Overview Languages English Education Secondary (high) school graduation certificate Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Experience and specialization Computer and technology knowledge Word processing software Spreadsheet Additional information Work conditions and physical capabilities Fast-paced environment Personal suitability Client focus Benefits Health benefits Dental plan Health care plan Other Benefits Other benefits Parking available Wellness program Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for youths Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth

The agent is responsible for registering guests, managing room reservations, and processing arrivals and departures. They also provide information on hotel facilities and local points of interest while handling payments and clerical tasks.

Candidates should have a high school graduation certificate and proficiency in English. Experience in a hotel setting and knowledge of word processing and spreadsheet software are considered assets.

• Health benefits • Dental plan • Health care plan • Parking available • Wellness program

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Complaint Resolution
• Reservation Management
• Customer Service
• Payment Processing
• Emergency Procedures
• Clerical Duties
• Word Processing Software
• Spreadsheet Software
• Telephone Etiquette

• Hospitality
• Customer Service & Support
• Administrative

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 22, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level