LINC Program Support Assistant

Job summary

The LINC Program Support Assistant provides comprehensive administrative support for program operations, including student enrolment, data management, and records maintenance. This role serves as a primary point of contact for students and faculty while contributing to process improvements and efficient program delivery.

Job details

COMPETITION NUMBER: 1881 CLOSING DATE: OCTOBOER 12, 2026 @ 11:59PM MDT FACULTY OF SKILLS & FOUNDATIONAL LEARNING The LINC Program Support Assistant plays a key role in supporting the successful delivery of the Language Instruction for Newcomers to Canada (LINC) program. Reporting to the Manager, Business Operations and Program Coordinator, this position provides administrative support to the Academic Program Manager, Program Manager, Associate Chair, and Business Operations team, while serving as an important point of contact for students, faculty, and college service areas. This role is responsible for facilitating LINC program operations through student support, enrolment administration, data management, records maintenance, event coordination, and process improvement. Working in a dynamic and learner-focused environment, the LINC Program Support Assistant helps ensure students receive timely support while contributing to efficient program delivery and strong administrative processes. HOW YOU’LL MAKE A DIFFERENCE * Represent the faculty at reception and maintain broad knowledge of college systems, services, and resources to support students and staff. * Maintain accurate student information through data entry, uploads, enrolment processes, and integration of student data into required reporting systems. * Administer LINC student processes, including waitlists, enrolment, withdrawal, and student placement activities. * Connect with students throughout the term to support enrolment, waitlist management, and program participation. * Prepare, validate, and manage data required for student placement and program administration. * Support student requests for certificates, letters, records, and general course information. * Provide administrative support for program operations including expenses, supply management, timetabling, records management, event coordination, evaluations, and committee activities. * Document and promote LINC program information for college service areas and internal stakeholders. * Identify, document, and raise issues related to administrative processes while supporting process improvements and new initiatives. * Develop and maintain administrative process documentation and provide information and support to the Business Operations team and program leadership. WHAT YOU BRING * Two-year Administrative Diploma or a combination of education and equivalent experience. * Three or more years of customer service experience. * Strong understanding of office systems and experience using Microsoft Office, Teams, and related applications. * Strong technical skills with the ability to learn and adopt new systems, software, and processes. * Excellent organizational skills, attention to detail, and the ability to manage competing priorities. * Strong interpersonal, customer service, and communication skills, with the ability to remain clear and calm in a busy environment. * Experience with PeopleSoft, working with multicultural clients, or knowledge of another language is considered an asset. WHAT MAKES YOU A DIFFERENCE MAKER? As a difference maker you: * Coordinate multiple administrative requirements and competing timelines while maintaining accuracy and attention to detail. * Make informed decisions to support students, faculty, and staff while knowing when to seek guidance from colleagues, program leadership, and college service areas. * Apply NorQuest policies, procedures, training manuals, and established practices to resolve issues and support program operations. * Lead administrative processes and systems within your portfolio to ensure college and program requirements are met. * Identify opportunities for process improvements and contribute to discussions, analysis, and solutions that enhance administrative effectiveness. * Build collaborative relationships with students, faculty, Student Services, the Office of the Registrar, Finance, Facilities, BTS, and other service areas. * Work independently and collaboratively to support learners, internal clients, and program leadership. * Develop, review, maintain, and improve administrative process documentation that supports consistency, continuity, and service excellence. SALARY: AUPE Band Level 5 | Administrator I | $1,876 - $2,439 bi-weekly reflective upon what you bring AKA your education and experience. This is a term position ending March 31, 2028 with the Alberta Union of Provincial Employees (AUPE). For more information regarding the AUPE Collective Agreement, please check out this link. [https://norquest.sharepoint.com/sites/con-connectdelivery/people%20and%20culture%20documents/collective%20agreement%20and%20terms%20and%20conditions/aupe-norquest-collective-agreement.pdf]We are proud to be recognized as one of Canada's Most Admired Corporate Cultures. We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities. Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc. For applicants who have completed post-secondary studies from outside of Canada, it is required they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as: * International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment [https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.alberta.ca%2Finternational-qualifications-assessment&data=05%7C02%7CMelissa.Olive%40norquest.ca%7C87d9ede27080470d587308dca5011085%7C2ba011f1f50a44f3a200db3ea74e29b7%7C0%7C0%7C638566671188004933%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=iU5s2Rz0wn3v8EpawXsr236J13MKzrme%2B811BJgZOMg%3D&reserved=0] * World Education Services https://www.wes.org/ca/ [https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wes.org%2Fca%2F&data=05%7C02%7CMelissa.Olive%40norquest.ca%7C87d9ede27080470d587308dca5011085%7C2ba011f1f50a44f3a200db3ea74e29b7%7C0%7C0%7C638566671188025054%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=AFz7OiWHQ4u8lvfBrDauxTV33zMF2D4EXoIOZER%2FBFg%3D&reserved=0] We encourage applicants to include the assessment certificate as part of their application. This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level. Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone. NorQuest 2030 We Are Who We Include [http://norquest2030.ca/] shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel. NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization. Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca [Careers@norquest.ca]. Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

What you’ll do

The LINC Program Support Assistant provides comprehensive administrative support for program operations, including student enrolment, data management, and records maintenance. This role serves as a primary point of contact for students and faculty while contributing to process improvements and efficient program delivery.

Requirements

Candidates must possess a two-year Administrative Diploma or equivalent experience along with at least three years of customer service experience. Proficiency in Microsoft Office and strong organizational and communication skills are essential for success in this role.

Benefits

• Flexible work options

Listed skills

• Customer service · Preferred
• Microsoft Teams · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Process Improvement · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Data management
• Customer service
• Microsoft Office
• Microsoft Teams
• Records maintenance
• Enrolment administration
• Event coordination
• Process improvement
• Organizational skills
• Attention to detail
• Communication skills
• Interpersonal skills
• PeopleSoft
• Student Placements
• Student Services
• Administrative Support
• Business Operations
• Organizational Skills
• PeopleSoft Applications
• Curiosity
• Supply Management
• Reconciliation
• Management
• Customer Service
• Communication
• Event Planning
• Data Entry
• Data Management
• Records Management
• Finance
• Leadership
• Innovation
• Operations
• Program Management
• Student Information Systems
• Process Improvement
• Collaboration
• Detail Oriented

Job areas

• Administrative
• Education
• Customer Service & Support
• Program Support Assistant
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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