Client Service Representative

What it’s like to be a Federated Client Service Representative: When our clients have a question, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards. The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues. We want your talent! If you are great at: Customer Service Handling high volumes of requests in a timely and accurate manner Assisting team members Working with different departments to ensure a quick and accurate flow of information If you have: Post-Secondary education (College or University) 2+ years of front-line Customer Service experience Exceptional communication skills Proficiency in Microsoft Office applications Team-first mentality We really mean it when we say we put you first. Here are a few ways how: Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. #LI-CD1 Who we are: We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated. At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

The Client Service Representative manages client relationships and provides exceptional customer service by handling high volumes of requests efficiently. They act as the primary office contact for colleagues and collaborate with various departments to ensure accurate information flow.

Candidates must have post-secondary education and at least 2 years of front-line customer service experience. Proficiency in Microsoft Office applications and strong communication skills are required for this role.

• Hybrid work • Employee share purchase plan • Pension plans • RRSP • Staff insurance discounts • Flexible health benefits • Early leave days • Wellness programs • Rewards and recognition programs • Education assistance • Internal mobility • Mentoring programs • Donation matching • Team volunteer days

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Attention to detail
• Microsoft Office
• Time management
• Teamwork
• Relationship management
• Problem solving
• Hybrid Model
• Workplace Inclusivity
• Service Standards
• Customer Service
• Sales
• Mentorship
• Prioritization
• Detail Oriented

• Customer Service & Support
• Finance & Accounting
• Administrative
• Client Service Representative
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week