Manager, Property Claims – Commercial Damage Insurance

Job summary

The Property Claims Manager provides technical guidance, coaching, and leadership to a team to ensure efficient claims investigations and settlements. They also monitor performance indicators and contribute to strategic initiatives to improve dispute resolution practices.

Job details

Our Property Claims Managers work tirelessly to support their teams and serve as the first point of contact for guidance and leadership. In addition to managing team members, they provide technical advice and coaching to ensure timely and effective service in claims investigations, file analysis, and settlements. They monitor key performance indicators and ensure that every claim is handled thoroughly and efficiently. These leaders are passionate about team engagement and foster a culture of collaboration, accountability, and continuous improvement. With strong analytical and communication skills, our Managers are strategic thinkers and effective communicators. As part of a collaborative leadership team, you’ll have the opportunity to shape strategic initiatives that keep our claims operations at the forefront of evolving dispute resolution practices. In short, our Property Claims Managers are exceptional. If this sounds like you, we encourage you to consider joining our team. You excel in: Critical thinking and investigative work Patience, analytical depth, and solution-oriented approaches Leadership that goes beyond management You bring: 7 to 10 years of experience in commercial property and casualty claims handling 3 to 5 years of experience managing a team AMF Claims Adjuster Certificates in Commercial Property & Casualty Insurance and Personal Lines Insurance (mandatory) A post-secondary diploma from a three- or four-year program Excellent written and verbal communication skills CIP or FCIP designation (an asset) We really mean it when we say we put you first. Here are a few ways how: We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. Who we are: We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

What you’ll do

The Property Claims Manager provides technical guidance, coaching, and leadership to a team to ensure efficient claims investigations and settlements. They also monitor performance indicators and contribute to strategic initiatives to improve dispute resolution practices.

Requirements

Candidates must have 7 to 10 years of experience in commercial property and casualty claims handling and 3 to 5 years of team management experience. Mandatory requirements include AMF Claims Adjuster Certificates in Commercial Property & Casualty and Personal Lines Insurance, along with a post-secondary diploma.

Benefits

• Flexible hybrid model
• Employee share purchase plan
• Pension plans
• RRSP
• Discounts on staff insurance
• Flexible health benefits
• Early leave days
• Wellness programs
• Rewards and recognition programs
• Education assistance
• Leadership training
• Mentoring programs
• Donation matching
• Team volunteer days

Listed skills

• Leadership · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• Coaching · Preferred
• Performance Monitoring · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial property claims
• Casualty claims
• Team management
• Claims investigation
• File analysis
• Settlements
• Critical thinking
• Analytical depth
• Leadership
• Coaching
• Strategic thinking
• Communication
• Dispute resolution
• Performance monitoring
• Commercial Real Estate
• Hybrid Model
• Patience
• Workplace Inclusivity
• Claims Operations
• Accountability
• Solution-Oriented
• Claims Investigations
• Personal Lines Insurance
• Customer Relationship Management
• Management
• Casualty Insurance
• Claims Processing
• Continuous Improvement Process
• Critical Thinking
• Dispute Resolution
• Fibre Channel Over IP
• Key Performance Indicators (KPIs)
• Leadership Development
• Mentorship
• Verbal Communication Skills

Job areas

• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Property Damage Claims Adjuster
• Claims Supervisor
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

More jobs from Northbridge Financial Corporation