Senior Digital Communications Specialist

Job summary

You will own the updates, enhancements, and optimization of the corporate intranet and careers website while acting as the platform subject matter expert. You will collaborate with cross-functional teams to deliver intuitive digital experiences and ensure brand consistency across all communication channels.

Job details

What it’s like to be a Northbridge Senior Digital Communications Specialist As an Senior Digital Communications Specialist at Northbridge, you’ll play a key role in how information flows across the organization and how employees experience our digital workplace. Sitting within our Employee Communications team in People & Culture, you’ll own updates, enhancements, and optimization of our intranet (built on Microsoft SharePoint) and our Northbridge Careers website. You’ll partner closely with stakeholders across the business – including IT, Cyber, People & Culture, and senior leaders – to deliver engaging, branded, intuitive content and digital experiences. As the organization’s platform subject matter expert, you’ll guide teams on best practices, support daily content needs, bring forward enhancements, and ensure our digital channels stay modern, functional, and aligned to business priorities. We want your talent! If you are great at: Conceptualizing and designing intuitive web pages and digital experiences Managing multiple priorities in a fast‑paced, highly collaborative environment Providing exceptional consultation and customer service to internal stakeholders Ensuring brand consistency and quality across all communication channels Troubleshooting, testing, and implementing digital solutions Thinking creatively about continuous improvement in employee communications Acting as a platform subject matter expert and helping others use tools effectively You have: 5+ years of experience developing, publishing, and maintaining website content Hands‑on experience with Intranet/Microsoft SharePoint (required) Experience working with digital tools such as CMS platforms, web applications, and email marketing or automation services (e.g., tools similar to Contact Monkey/Workshop) Understanding of internet/intranet principles, information architecture, and web design Post‑secondary education in Web Development, Communications, Public Relations, Marketing, or equivalent combination of education and experience A continuous improvement mindset with curiosity about modern digital, AI‑enabled communication approaches Experience in complex corporate environments (e.g., banking, large enterprises) is preferred We really mean it when we say we put you first. Here are a few ways how: Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. We’re committed to pay transparency and fairness. The base salary range for this role is $82,000 – $120,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you. This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks. We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves. #LI-Hybrid #LI-SK1 Who we are: We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

What you’ll do

You will own the updates, enhancements, and optimization of the corporate intranet and careers website while acting as the platform subject matter expert. You will collaborate with cross-functional teams to deliver intuitive digital experiences and ensure brand consistency across all communication channels.

Requirements

The role requires 5+ years of experience in website content development and hands-on experience with Microsoft SharePoint. Candidates should possess post-secondary education in a relevant field and a strong understanding of information architecture and web design principles.

Benefits

• Employee share purchase plan • Pension plans • RRSP • Staff insurance discounts • Flexible health benefits • Wellness programs • Rewards and recognition programs • Education assistance • Donation matching • Team volunteer days

Listed skills

• Customer service · Preferred
• Troubleshooting · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Microsoft SharePoint
• Intranet management
• Web design
• Information architecture
• Content management systems
• Digital communications
• Stakeholder management
• Brand consistency
• Web development
• Email marketing
• Automation services
• Project management
• Customer service
• Troubleshooting
• Digital strategy
• AI-enabled communication
• Employee Communications
• Commercial Real Estate
• Hybrid Model
• Digital Communications
• Workplace Inclusivity
• Communication Channels
• Digital Channels
• Curiosity
• Artificial Intelligence
• Automation
• Customer Relationship Management
• Casualty Insurance
• Customer Service
• Communication
• Public Relations
• Continuous Improvement Process
• Web Design
• Web Development
• Visual Workplaces
• Email Marketing
• Fibre Channel Over IP
• Marketing
• Information Architecture
• Intranet
• Leadership Development
• Mentorship
• Troubleshooting (Problem Solving)
• Web Pages
• Prioritization
• Business Priorities

Job areas

• Marketing
• Technology
• Human Resources
• Creative & Media
• Finance & Accounting
• Digital Communications Specialist
• Communications / Public Relations Specialist
• Public Relations Professionals
• Public Relations Specialists