GMR - Team Lead - Mountain Crew and Attractions (Full Time Seasonal)

Job Title: Mountain Crew Team Lead (Winter 26/27) Location: North Vancouver Department: Mountain Operations Reports to: Duty Managers, Mountain Operation Role Status: Full Time / Seasonal / Hourly Start Date: Mid November 2026 ABOUT US As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply. JOB SUMMARY As a Mountain Crew Team Lead your job is to act as a leader within Mountain Crew Attractions Team to direct and facilitate daily mountain operations alongside supporting the Duty Managers and Mountain Crew Supervisors. Mountain Crew is responsible for assisting all departments with daily operations and special events, and are expected to deliver a safe and exceptional experience for all mountain guests. ESSENTIAL JOB FUNCTIONS Adhering to all operational and safety procedures and conducting daily safety briefing/toolbox talks Assisting other departments with manual tasks, including the set up and tear down of materials for events and daily operations as one of the key point people for events, such as Peak of Christmas. Supporting in establishing and maintaining all aspects of Winter Mountain and Attractions Crew operations; including but not limited to, Sliding Zone, Skate Rink, Sleigh Ride, Ice Rink, Fire Pit, Light Walk, snow removal and maintaining clear pathways. Cleaning up or assisting trade workers with special tasks Assisting with transport and providing labour for various jobs Training, coaching and overseeing Mountain Crew staff to maintain a high standard of customer service Ensuring adequate staffing levels for efficient operation. Ensuring daily log sheets and checks are completed for each mountain attraction and applicable machines including daily checks Ensuring machinery is left in good working condition and perform small repairs to ice rink, snowblowers, line trimmers, bobcats, lawn mowers etc. leaf blowers, line trimmers, Coordinate daily breaks, staff locations and daily job lists for Mountain Crew team Coaching and motivating staff to maintain a high standard of customer service Ensuring adequate staffing levels for efficient operation, and covering breaks for Mountain Crew and Transport staff when required Tearing down and setting up of all seasonal signage and attractions and other duties as required SUPERVISORY RESPONSIBILITIES This position provides direct supervision to the Mountain Crew team in cooperation with the leadership team including Mountain Crew Supervisors and Mountain Operations Duty Managers. REQUIRED QUALIFICATIONS AND ABILITIES Enjoy working outdoors and maintaining high service standards during inclement weather conditions Functional knowledge of winter operations Mechanical experience an asset Proficient computer skills Valid Class 5 BC driver’s license Able to lift up to 50 lbs Knowledge of Grouse Mountain policies and procedures an asset Excellent customer service skills Proven leadership abilities Able to work with minimal supervision and work well with others WORKING CONDITIONS Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks. COMPENSATION AND BENEFITS $20.19 to $23.61/hour All positions are eligible for the following benefits and perks: Free Seasonal Access Pass Discounts at the resort’s restaurants, retail, and rental outlets Referral Bonus Program Public Transit subsidies Free or discounted lift tickets at many other resorts (winter/summer) Access to free Employee and Family Assistance Program Excellent training and professional development Northland Properties friends and family discounts program including hotels, restaurants and recreation Full-time, year-round positions are also eligible for these: Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans RRSP matching after 6 months of service Free access pass for dependants DISCLAIMER The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. EQUAL OPPORTUNITY EMPLOYER Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

The Mountain Crew Team Lead directs daily mountain operations and facilitates special events while supporting duty managers and supervisors. They are responsible for training and coaching staff, ensuring safety compliance, and maintaining mountain attractions and equipment.

Candidates must have proven leadership abilities, excellent customer service skills, and a valid Class 5 BC driver's license. A functional knowledge of winter operations and mechanical experience are highly preferred for this role.

• Free seasonal access pass • Discounts at resort restaurants, retail, and rental outlets • Referral bonus program • Public transit subsidies • Free or discounted lift tickets at other resorts • Employee and family assistance program • Professional development • Northland properties friends and family discounts

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Team management
• Operational safety
• Mechanical maintenance
• Staff training
• Event coordination
• Problem solving
• Communication
• Time management
• Winter operations
• Functional Knowledge
• Snow Blowers
• Lifting Ability
• Safety Procedures
• Service Standards
• Snow Removal
• Valid Driver's License
• Customer Service
• Computer Literacy
• Cooperation
• Machinery
• Mowing
• Operations
• Coaching
• Team Leadership
• Vision Insurance
• Transport Staff

• Hospitality
• Sports & Recreation
• Management & Leadership
• Customer Service & Support
• Trades
• Attractions Lead
• Operations Supervisor (General)
• Manufacturing Managers
• General and Operations Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week