Directory Assistance Representative, Bilingual

Moncton, NB
On-site
Posted Oct 28, 2026
1 position

$18.90 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: High school
Posting language: English
Working hours: 35 hours per week

Job summary

The agent will handle directory assistance, international call transfers, and emergency call forwarding for telecommunications users. They are responsible for performing multiple tasks simultaneously, including active listening and accurate data entry in computerized systems.

Job details

Do you have excellent listening skills and the ability to multi-task? If you have a genuine desire to help others and are looking for a career entirely focused on customer service, then we have an excellent opportunity for you with the NQX Moncton team. As a Bilingual Directory Assistance Agent, you will be responsible for providing support to all users of the network covered by Canada's leading residential telecommunications provider. This is an ideal position for someone with excellent communication skills and the ability to provide clear and accurate information. What we offer: * A competitive salary of $18.90/hour (bilingual bonus included); * A night premium of $1.50/hour and a weekend premium of $0.25/hour. * Exceptional Workspace – Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable. Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees. * Fully paid training - we take the time to support you to ensure your success; * Complete benefits plan after six (6) months of service, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services. Your typical day: * Answer calls and provide the following services: * Directory assistance (411); * International call transfer (0); * Emergency call forwarding (911). * Perform various tasks simultaneously such as: * Listen actively to the request and question, as needed, to clarify what is being sought; * Do a search in the computerized application and take note of the information in the required fields. * Demonstrate rigour in the respect of the various objectives and procedures established; * At all times, offer courteous and professional service and support in line with the expected quality standards; * When necessary, identify and communicate irregular situations. What you need to succeed: * Eligibility criteria: * Be available to work full-time Monday to Sunday, 7:00 am to 11:00 pm – please note that, as a 24/7 business line, you may be required to work night shifts (11:00 pm to 7:00 am) depending on business needs; * Reside near the NQX Moncton centre [https://maps.app.goo.gl/dDNNhCaT6A9NQ4nk6] to be able to commute every work day; * Fluently bilingual (English and French) with excellent oral and written communication skills, to be able to communicate effectively with callers and professionals across Canada. * Typing speed of 30 words/minute; * Ability to multi-task in a computerized environment; * Excellent communication skills - You can express yourself clearly and concisely; * Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths! * High school diploma or equivalent; Training start date: December 14th At NQX [https://www.nqx.ca/], empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends. Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way [https://www.nqx.ca/careers]!

What you’ll do

Requirements

Candidates must be fluently bilingual in English and French and possess a high school diploma or equivalent. The role requires the ability to work a flexible, full-time schedule including nights and weekends, and a typing speed of at least 30 words per minute.