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NTT DATA North America

Customer Service Representative (On Site)

  • Nepean, ON
  • Hybrid
  • Posted Aug 28, 2026
  • 1 position

$19 / hour

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Employment type
Full-time
Experience level
Entry, Junior · 0+ years
Minimum education
High school
Posting language
English
Working hours
40 hours per week

Job summary

The representative handles inbound calls regarding internet, Wi-Fi, and account-related inquiries while performing basic troubleshooting. They are also responsible for updating customer accounts in CRM systems and educating clients on service features and self-service tools.

Job details

The representative handles inbound calls regarding internet, Wi-Fi, and account-related inquiries while performing basic troubleshooting. They are also responsible for updating customer accounts in CRM systems and educating clients on service features and self-service tools. A high school diploma and at least one year of customer service experience are required for this role. Candidates should possess basic knowledge of internet and Wi-Fi concepts and demonstrate strong communication skills.

What you’ll do

The representative handles inbound calls regarding internet, Wi-Fi, and account-related inquiries while performing basic troubleshooting. They are also responsible for updating customer accounts in CRM systems and educating clients on service features and self-service tools.

Requirements

A high school diploma and at least one year of customer service experience are required for this role. Candidates should possess basic knowledge of internet and Wi-Fi concepts and demonstrate strong communication skills.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Employee Assistance Program
  • RRSP program
  • Short-term disability
  • Long-term disability
  • Rewards and recognition programs
  • Career advancement opportunities

Listed skills

  • Customer service · Preferred
  • Problem solving · Preferred
  • Communication · Preferred
  • Troubleshooting · Preferred
  • Multitasking · Preferred
  • CRM Systems · Preferred
  • Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Customer service
  • Technical support
  • Troubleshooting
  • Communication
  • Multitasking
  • CRM systems
  • Internet connectivity
  • Wi-Fi configuration
  • Billing support
  • Problem solving
  • Patience
  • Empathy

Job areas

  • Customer Service & Support
  • Technology

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