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Nuovo Artistic Photography

Booking Retention Specialist

  • Montréal, QC
  • On-site
  • Posted Jul 21, 2026
  • 1 position

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Employment type
Full-time
Experience level
Mid-level · 2+ years
Posting language
English
Working hours
40 hours per week

Job summary

The role focuses on maximizing studio attendance by proactively confirming bookings and re-engaging hesitant clients to reduce no-shows. Additionally, the specialist manages day-of logistics and scheduling adjustments to ensure a seamless client experience.

Job details

The role focuses on maximizing studio attendance by proactively confirming bookings and re-engaging hesitant clients to reduce no-shows. Additionally, the specialist manages day-of logistics and scheduling adjustments to ensure a seamless client experience. Candidates need 2–5 years of experience in customer care or hospitality combined with phone-based sales or retention. Proficiency in English is required, along with a persuasive communication style and comfort using digital tools like CRMs and Google Workspace.

What you’ll do

The role focuses on maximizing studio attendance by proactively confirming bookings and re-engaging hesitant clients to reduce no-shows. Additionally, the specialist manages day-of logistics and scheduling adjustments to ensure a seamless client experience.

Requirements

Candidates need 2–5 years of experience in customer care or hospitality combined with phone-based sales or retention. Proficiency in English is required, along with a persuasive communication style and comfort using digital tools like CRMs and Google Workspace.

Benefits

  • Access to Nuovo’s services and products
  • 50% Family & Friends discount
  • Career development opportunities

Listed skills

  • Objection Handling · Preferred
  • Retention · Preferred
  • Google Workspace · Preferred
  • Client Relationship Management · Preferred
  • Conflict Resolution · Preferred
  • CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Customer Care
  • Phone-based Sales
  • Retention
  • Appointment Setting
  • Objection Handling
  • Empathetic Communication
  • CRM
  • Scheduling Software
  • Slack
  • Google Workspace
  • English Fluency
  • Client Relationship Management
  • Persuasion
  • Conflict Resolution
  • KPI Tracking

Job areas

  • Customer Service & Support
  • Sales
  • Hospitality
  • Administrative
  • Creative & Media

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