Inside Sales Representative

Job summary

Respond to customer inquiries, prepare and follow up on quotations, and coordinate sales opportunities from initial inquiry through order entry and fulfillment. Work with customers, vendors, engineers, and internal teams to confirm requirements, maintain accurate ERP and CRM records, and support technical documentation and customer communication.

Job details

Who We Are O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do. Why Work for O'Dell HVAC Group? At O’Dell HVAC Group, we are committed to a people-first workplace. We offer: Competitive Salary & Profit Sharing – We recognize and reward contributions to our success. Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future. Professional Development – We support continuous learning and career growth for all roles. Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season. Summer Fridays! – Wrap up early on summer afternoons! Compensation: $65,000-$75,000 annually We are seeking an Inside Sales Representative to join our Sales team in our Ottawa - Nepean Office. Reporting to the Regional Sales Manager, you will support the sales process by responding to customer inquiries, preparing quotations, coordinating project opportunities, and working closely with customers, vendors, engineers, and internal teams. You will play a key role in ensuring opportunities progress efficiently from initial inquiry through order fulfillment while delivering exceptional customer service. What You'll Be Doing Respond to customer inquiries and provide product, pricing, and lead-time information. Prepare accurate and competitive quotations, including support for special pricing requests and bid-spec tenders. Follow up on quotations and sales opportunities to support conversion and customer responsiveness. Coordinate opportunities from initial inquiry through to successful order entry, ensuring a smooth handoff to Project Coordinators and Project Managers. Liaise with customers, vendors, engineers, and internal teams to confirm project requirements and support project success. Review project specifications and drawings to assist with product selection and pricing. Track opportunities, timelines, and customer requirements, proactively identifying and escalating risks as needed. Maintain accurate and up-to-date information within ERP and CRM systems. Support the preparation of technical submittals, documentation, and drawing packages. Communicate proactively with customers regarding order status, lead times, and product details. Manage multiple priorities and respond effectively to urgent requests in a fast-paced environment. Contribute to continuous improvement initiatives and support overall team efficiency. Other responsibilities as assigned. What You Bring Post-secondary education in Business, Engineering Technology, or a related field, or an equivalent combination of education and experience. Minimum of two (2) years of experience in inside sales, sales support, project coordination, or a related role. Experience within the HVAC, construction, mechanical, or building services industry is considered an asset. Strong proficiency in Microsoft Office (Word, Excel, Outlook, Teams), with experience using ERP and CRM systems; NetSuite experience is an asset. Ability to read and interpret technical drawings and specifications is an asset. Experience working with contractors, vendors, engineers, and customers. Experience preparing quotations, estimates, or supporting complex sales processes. Ability to communicate in both English and French is considered an asset. Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously. High attention to detail and accuracy. Strong written and verbal communication skills. Customer-focused mindset with a commitment to delivering exceptional service. At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams. Accessibility Commitment At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA). If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources. This job posting is for an existing vacancy.

What you’ll do

Respond to customer inquiries, prepare and follow up on quotations, and coordinate sales opportunities from initial inquiry through order entry and fulfillment. Work with customers, vendors, engineers, and internal teams to confirm requirements, maintain accurate ERP and CRM records, and support technical documentation and customer communication.

Requirements

Requires post-secondary education in Business, Engineering Technology, or a related field, or equivalent education and experience, plus at least two years in inside sales, sales support, project coordination, or a related role. Candidates should have strong organizational, communication, and customer-service skills, proficiency with Microsoft Office and ERP/CRM systems, and experience preparing quotations; HVAC or construction experience and the ability to interpret technical drawings are assets.

Benefits

• Profit Sharing
• Comprehensive Benefits
• Health Spending Account
• RRSP Plan
• Professional Development
• Paid Holiday Shutdown
• Summer Fridays

Listed skills

• Customer service · Preferred
• Project Coordination · Preferred
• ERP systems · Preferred
• CRM Systems · Preferred
• Microsoft Office · Preferred
• Time management · Preferred
• Organization · Preferred
• written communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Service
• Quotation Preparation
• Sales Opportunity Follow-Up
• Project Coordination
• Technical Drawing Interpretation
• Specification Review
• Product Selection
• Pricing
• ERP Systems
• CRM Systems
• Microsoft Office
• Time Management
• Organization
• Written Communication
• Verbal Communication
• Sales Support
• Continuous Development
• Order Entry
• Time Off Management
• Bilingual (French/English)
• Microsoft Word
• Microsoft Excel
• Artificial Intelligence
• HVAC
• Customer Relationship Management
• Management
• Communication
• Complex Sales
• Continuous Improvement Process
• Enterprise Resource Planning
• Sales
• Order Fulfillment Management
• Innovation
• Project Management
• Microsoft Outlook
• Quotations
• Regional Sales
• Sales Process
• Service Industries
• Submittals (Construction)
• Technical Drawing
• Verbal Communication Skills
• Customer Inquiries
• Teamwork
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Construction
• Engineering
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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