Customer Service Agent-Techniseal, Candiac QC

Job summary

Provide customer service by phone and email, respond to pricing and inventory inquiries, recommend products, and enter and verify customer orders in the ERP system. Coordinate transportation and shipments, prepare shipping documentation, calculate freight costs, monitor deliveries, and provide administrative support to the customer service department.

Job details

Job ID: 527204 Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. We Care About Your Health And Future **Group insurance** + **Employee and Family Assistance Program (EFAP)** and **telemedicine services** from your first day of employment. **Group RRSP:** employee contributions matched by the employer up to a maximum of **5%**. **Personal days:** three (3) days per year, prorated based on time worked + **employee product discounts**. **Vacation:** 4% vacation pay + **paid working days during the holiday shutdown** (2 weeks). POSITION: Customer Service Agent Benefits Techniseal is experiencing significant growth and offers permanent employment opportunities with a comprehensive benefits package. Reporting to the Customer Service Supervisor, the incumbent will be responsible for the following duties: ### ### Responsibilities Provide efficient customer service via email and telephone. Respond to pricing inquiries and inventory availability requests. Obtain transportation cost quotations. Communicate daily with customers and company representatives. Recommend the products that best meet customer needs. ### ### Order Entry and Processing Enter customer orders into the ERP system. Verify the accuracy of order entries against purchase orders (product codes, pricing, descriptions). Review agreements and contracts for exceptions. Calculate transportation costs based on order details. Ensure inventory availability and location (sand products). ### ### Transportation Coordination Plan and coordinate transportation. Prepare all documentation required for product shipments. Calculate freight rates according to applicable rate schedules. Monitor and follow up on deliveries. ### ### Administrative Support Perform various administrative and related tasks in support of the Customer Service Department. Qualifications ### Required Fully bilingual (French and English). Customer service experience, preferably in an industrial/manufacturing environment. Proficiency in Microsoft Office applications (Word and Excel) and Outlook. High School Diploma (DES) or equivalent. ### ### Asset Qualifications Experience within a large retail and distribution organization and familiarity with EDI (Electronic Data Interchange). Education or experience in transportation/logistics. Knowledge of an ERP system. Skills and Competencies Strong written communication skills and excellent grammar in both French and English. Customer-focused with excellent interpersonal and communication skills. Dynamic team player with a strong collaborative mindset. Strong organizational skills and ability to manage priorities effectively. Excellent attention to detail and ability to maintain concentration in a fast-paced environment. Job Type:** Full-time, Permanent Hours:** 39 hours per week **What CRH Offers You** Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion **About CRH** CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

What you’ll do

Provide customer service by phone and email, respond to pricing and inventory inquiries, recommend products, and enter and verify customer orders in the ERP system. Coordinate transportation and shipments, prepare shipping documentation, calculate freight costs, monitor deliveries, and provide administrative support to the customer service department.

Requirements

Applicants must be fluent in French and English, have customer service experience, be proficient in Microsoft Word, Excel, and Outlook, and hold a high school diploma or equivalent. Strong written communication, interpersonal, organizational, prioritization, and attention-to-detail skills are required; experience with ERP systems, EDI, logistics, or large retail and distribution organizations is an asset.

Benefits

• Group Insurance
• Employee and Family Assistance Program
• Telemedicine Services
• Group Retirement Savings Plan
• Employer-Matched Retirement Contributions
• Personal Days
• Employee Product Discounts
• Vacation Pay
• Paid Holiday Shutdown
• Medical Benefits
• Dental Benefits
• Disability Benefits
• Health and Wellness Programs

Listed skills

• Customer service · Preferred
• ERP systems · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Prioritization · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred
• Transportation Coordination · Preferred
• Microsoft Outlook · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Entry
• Order Processing
• Transportation Coordination
• Freight Rate Calculation
• Inventory Management
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• ERP Systems
• EDI
• Written Communication
• Bilingual Communication
• Organization
• Attention to Detail
• Prioritization

Job areas

• Customer Service & Support
• Logistics
• Transportation
• Administrative
• Manufacturing

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