Server Assistant - The Rabbit Hole

Job summary

The Server Assistant supports the front-of-house team by maintaining a clean dining environment and assisting servers with food delivery. They are responsible for ensuring tables are properly set and monitoring food quality and presentation standards.

Job details

Company Description Located in the heart of Toronto’s Financial District, The Rabbit Hole is a fun, energetic destination where every visit is full of surprises. Joining us means diving into a world of clever, approachable sharing plates, inventive cocktails, and warm, engaging service. You’ll delight guests with memorable experiences, bring personality and passion to every interaction, and help create an atmosphere that’s as playful as it is inviting. This is the perfect setting for hospitality professionals who thrive on creativity, energy, and the unexpected twists that make dining unforgettable. What's in it for you? Gratuities Comprehensive health, dental, and vision benefits, including enhanced mental health coverage Discounted gym membership Access to our Employee Assistance Program for confidential support 50% dining discount at all O&B restaurants for you and up to three guests Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await! Job Description Reporting to the Front of House Management Team the Server Assistants play a key support role in the guest experience by maintaining a clean, organized dining environment and assisting Servers in delivering seamless service. With strong attention to detail and a high level of floor awareness, they ensure all tables are properly set and that food and beverage service is executed to standard. The day to day: Answer questions about food, beverages, wine and other restaurant functions and services when necessary Assist with food running, ensuring that plates arrive to the proper guest (no auctioning off) Monitor the cleanliness of section and ensure all materials and areas are clean and free from clutter Communicate with Servers and Hosts to maximize seating Practice a high level of floor awareness and clear/clean as required Ensure that condiments are pre-portioned and the fridges are stocked with milk, cream, butter etc. Monitor food quality and presentation standards Follow all food safety standards and systems Empty garbage, change linen bags and dispose of garbage and recycling Communicate to all Servers any comments or information provided by guests to ensure a positive, memorable experience Other duties as assigned or required Qualifications Smart Serve Certification (required) Exceptional attention to detail and cleanliness standards Ability to remain calm and composed under pressure in a fast-paced environment Strong organizational and time management skills Capable of taking direction, prioritizing tasks, and working efficiently Clear and professional oral communication skills Solid knowledge of food and beverage offerings, with a willingness to learn Demonstrates a consistent sense of professional urgency and momentum in service delivery Flexible availability evenings, weekends, and holidays as needed. Legally eligible to work in Canada Additional Information This is a current vacancy. Wage: $17.60 + shared gratuities AI Disclosure To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate. Accessibility & Accommodation Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner. Equity, Diversity & Inclusion We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate. Compensation: up to CAD 17.60 - hourly

What you’ll do

The Server Assistant supports the front-of-house team by maintaining a clean dining environment and assisting servers with food delivery. They are responsible for ensuring tables are properly set and monitoring food quality and presentation standards.

Requirements

Candidates must hold a valid Smart Serve Certification and be legally eligible to work in Canada. The role requires the ability to work in a fast-paced environment with flexible availability for evenings, weekends, and holidays.

Benefits

• Health benefits • Dental benefits • Vision benefits • Mental health coverage • Discounted gym membership • Employee assistance program • Dining discount

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Food safety · Preferred
• Communication · Preferred
• Food service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Food service
• Customer service
• Table maintenance
• Food safety
• Attention to detail
• Time management
• Communication
• Floor awareness
• Organization
• Teamwork
• Food Quality Assurance And Control
• Energetic
• Willingness To Learn
• Artificial Intelligence
• Mental Health
• Management
• Cleanliness
• Creativity
• Employee Assistance Programs
• Food Safety And Sanitation
• Restaurant Operation
• Time Management
• Verbal Communication Skills
• Detail Oriented

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Server Assistant
• Waiter / Waitress
• Waiters
• Waiters and Waitresses