Account Manager

Job summary

The Account Manager will build and maintain strong relationships with clients, manage service contracts, and ensure client satisfaction through proactive communication. They will also support clients in compliance with safety regulations and coordinate with the Operations team for effective service delivery.

Job details

Are you a people person who enjoys solving problems and building lasting relationships? Are you ready to kick-start your career with a growing company in a vital industry? Onyx-Fire Protection Services Inc., a national leader in fire protection, is expanding and looking for multiple motivated Account Managers to join our team! We’re seeking career professionals who are eager to grow in account management and take on new challenges. What You’ll Do Build and maintain strong relationships with clients across your assigned accounts. Manage service contracts and ensure client satisfaction through proactive communication. Share inspection results and help clients understand issues with their fire protection systems. Support clients in staying compliant with safety regulations and industry codes. Coordinate with our Operations team to ensure timely and effective service delivery. Track account performance and ensure consistent, high-quality service. Assist the Sales team in identifying and onboarding new business opportunities. Learn to negotiate service terms that benefit both the client and Onyx-Fire. Work toward goals related to client satisfaction, retention, and company growth. What We’re Looking For 3–5 years in a client-facing role with responsibility for customer satisfaction and retention. Exposure to Fire Protection, Electrical, Mechanical, or Technical Trades is an asset (not required). Demonstrated ability to quickly learn technical concepts (codes, compliance, etc.). Confident communicator with clear phone presence and professional email etiquette. Strong multitasking and organizational skills in a fast-paced environment. Proficient in Microsoft Office (Word, Excel, PowerPoint); CRM experience (Dynamics is a plus). Coachable, open to feedback, and eager to learn the business. Builds rapport easily with clients, strong listener with attention to detail. Problem solver who adapts to challenges and delivers solutions. Ambitious, competitive, and goal oriented. What We Offer Supportive, family-oriented team environment where collaboration is key. Unlimited career growth opportunities in a rapidly expanding company. Training and mentorship programs led by experienced professionals to help you thrive. Comprehensive benefits package after just 3 months. Direct access to leadership and an open-door culture that values your ideas. Competitive first-year earnings: make up to 70,000–$75,000 in your first year Performance-driven rewards: Achieve your KPIs and unlock even more earning potential/bonus This role will remain open to build a pipeline of potential candidates; however, we are not actively recruiting for immediate hire at this time. Why Join Onyx-Fire Protection Services? We’re more than just a company—we’re a community. With our headquarters in Mississauga and branches across Canada, we’re trusted by clients nationwide. We’re proud of our high-performance culture and are committed to helping our people grow and succeed. Onyx-Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.

What you’ll do

The Account Manager will build and maintain strong relationships with clients, manage service contracts, and ensure client satisfaction through proactive communication. They will also support clients in compliance with safety regulations and coordinate with the Operations team for effective service delivery.

Requirements

Candidates should have 3-5 years of experience in a client-facing role with a focus on customer satisfaction and retention. Strong communication skills, the ability to learn technical concepts quickly, and proficiency in Microsoft Office are also important.

Benefits

• Comprehensive Benefits Package
• Unlimited Career Growth Opportunities
• Training and Mentorship Programs
• Direct Access to Leadership

Listed skills

• Technical · Preferred
• Training · Preferred
• Mentorship · Preferred
• Microsoft · Preferred
• Leadership · Preferred
• Client · Preferred
• Compliance · Preferred
• safety · Preferred
• Eager · Preferred
• Microsoft Office · Preferred
• contracts · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Problem Solving
• Communication
• Multitasking
• Organizational Skills
• Technical Learning
• Attention to Detail
• Negotiation
• Customer Satisfaction
• Retention
• Sales Support
• Service Delivery
• Compliance
• Team Collaboration
• Microsoft Office
• CRM Experience

Job areas

• Sales
• Customer Service & Support
• Trades
• Engineering
• Security & Safety

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