Commercial Accounts Program Manager

Job summary

The Commercial Accounts Program Manager acts as the primary point of contact for inspection services, managing client relationships and SLA performance. They collaborate with internal Product and IT teams to translate technical requirements into actionable improvements while optimizing operational workflows.

Job details

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We’re Looking For: We are seeking a Commercial Accounts Program Manager with experience in B2B client relationship management and client advocacy within the automotive inspection sector. You will be part of the OPENLANE Canada Inspections team responsible for delivering best-in-class inspection services, technical data integrations, and operational excellence for key commercial account partners. You will be involved in leading client meetings and collaborating cross-functionally with Product, IT, and Operations teams. The ideal candidate will have 3+ years of account management experience in the automotive industry. You Are: Client-Centric: You build deep, trusted relationships with major account partners and advocate fiercely for their technical and operational needs. Data-Driven & Analytical: You comfortably monitor, track, and report on SLA metrics and KPIs to continuously elevate service levels. Collaborative Solutions-Finder: You seamlessly bridge internal operations, and client teams to resolve complex technical or process challenges. Effective Communicator: You possess exceptional public speaking and interpersonal skills to lead business reviews and strategic demonstrations with executive stakeholders. Proactive & Results-Oriented: You identify workflow bottlenecks, implement productivity tools, and drive continuous operational optimization. You Will: Act as the primary point of contact and advisor for assigned client partnerships regarding all inspection services rendered. Lead client meetings including onboarding/implementation, business reviews, SLA status updates, and technology/inspection demonstrations. Maintain, monitor, and report on accurate monthly SLA metrics and KPIs, utilizing data insights to drive client forecasting and service enhancements. Collaborate cross-functionally with internal operations, Product, and IT teams to translate client technical requirements into actionable development items. Optimize operational workflows, manage escalated client issues or disputes, and implement process improvements to maximize overall efficiency. Provide strategic feedback and market intelligence to executive leadership regarding client trends, industry changes, and service opportunities. Deliver timely, professional correspondence (calls, video conferences, and emails) for all internal and external client requests. Who You Will Work With: Reporting to the Sr. Manager, Commercial Operations, this role will collaborate with internal Operations, Inspections Product, IT, and Client Executive Leadership on a daily/weekly basis. Where You Work: Your work is performed as a Remote employee (based in Toronto / GTA preferred). Must Have’s: 3+ years of account management experience. 3+ years of automotive industry experience. Bachelor’s degree or equivalent industry experience. Proven capability in managing B2B account partnerships, client onboarding, and SLA/KPI monitoring. Strong understanding of B2B data integrations, APIs, SaaS, and PaaS. Exceptional verbal and written communication, presentation, and analytical skills. Nice to Have’s: Proficiency in Google Workspace and Salesforce CRM. Background in automotive inspection technologies or remarketing services. Experience working directly with Product and IT engineering teams on prioritizing development items What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Annual Salary: $70,000.00 - $80,000.00 CAD (Depending on experience, skill set, qualifications, and other relevant factors.)

What you’ll do

The Commercial Accounts Program Manager acts as the primary point of contact for inspection services, managing client relationships and SLA performance. They collaborate with internal Product and IT teams to translate technical requirements into actionable improvements while optimizing operational workflows.

Requirements

Candidates must have at least 3 years of account management experience within the automotive industry. A bachelor's degree or equivalent experience is required, along with strong proficiency in B2B data integrations and analytical reporting.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• RRSP with company match
• Paid vacation
• Personal time
• Sick time
• Employee assistance program
• Tuition reimbursement

Listed skills

• Client Onboarding · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Data analysis · Preferred
• Communication Skills · Preferred
• Project management · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• B2B client relationship management
• Automotive industry knowledge
• SLA monitoring
• KPI reporting
• Data analysis
• Technical data integrations
• Public speaking
• Strategic planning
• Operational optimization
• Client onboarding
• Cross-functional collaboration
• Problem solving
• Communication skills
• Project management
• Workflow Management
• Curiosity
• Technical Requirements
• Advocacy
• Client Onboarding
• Analytical Skills
• Account Management
• Application Programming Interface (API)
• Data Analysis
• Automotive Industry
• Business To Business
• Customer Relationship Management
• Software As A Service (SaaS)
• Customer Advocacy
• Employee Assistance Programs
• Forecasting
• Leadership
• Public Speaking
• Innovation
• Interpersonal Communications
• Key Performance Indicators (KPIs)
• Market Intelligence
• Operational Excellence
• Operations
• Platform As A Service (PaaS)
• Productivity Software
• Program Management
• Salesforce
• Video Conferencing
• Wholesaling
• Writing
• Process Improvement
• Demonstration Skills
• Google Workspace

Job areas

• Customer Service & Support
• Management & Leadership
• Data & Analytics
• Software
• Technology
• Commercial Account Manager
• Technical Account Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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