Service Advisor-OpenRoad Toyota Peace Arch

Job summary

The Service Advisor assists customers with service appointments, manages repair orders, and coordinates workflow through the shop. They are responsible for ensuring high levels of customer satisfaction and accurate invoicing for retail, warranty, and internal work.

Job details

DRIVING POSSIBILITIES. Position: Service Advisor Status: Union Full-Time Dealership: OpenRoad Toyota Peace Arch Department: Service Compensation: $60k to $70k per year We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen Exclusive perks and benefits, including Tool Subsidy Program, Footwear Subsidy Program, a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses Comprehensive extended health and dental plan (applicable for full-time positions only) Strong focus on training, development, and internal promotion opportunities Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Be part of a culture that celebrates you through employee recognition programs and engagement events ROLE & RESPONSIBILITIES: Assist customers with there service appointments, including retail work, warranty, and internal. Ensure the highest level of customer service and satisfaction Work closely with manager and assistant manager to coordinate the work flow through the shop. Open, distribute, and invoice customers work orders Open, distribute and invoice warranty and internal work orders in the shop Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Other duties may be assigned at the direction of the Service Manager. Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Ability to maintain records and prepare reports using a computerized equipment maintenance system. Ability to work cooperatively with all levels of the organization. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to operate assigned equipment. Ability to make sound decisions in a manner consistent with the essential job functions. A valid British Columbia driver’s license, with a clean driving record. Able to work in a fast paced environment Internal Candidates: To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link] We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential. Grow Your Career at OpenRoad! We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Service Advisor assists customers with service appointments, manages repair orders, and coordinates workflow through the shop. They are responsible for ensuring high levels of customer satisfaction and accurate invoicing for retail, warranty, and internal work.

Requirements

Candidates must possess a valid British Columbia driver’s license with a clean driving record and the ability to use computerized maintenance systems. Strong communication skills and the ability to work effectively in a fast-paced automotive environment are required.

Benefits

• Tool subsidy program
• Footwear subsidy program
• Discounted vehicle purchasing program
• RRSP matching
• Referral bonuses
• Extended health plan
• Dental plan
• Training and development
• Internal promotion opportunities

Listed skills

• Customer service · Preferred
• invoicing · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Repair order writing
• Workflow coordination
• Invoicing
• Computerized maintenance systems
• Communication
• Problem solving
• Time management
• Automotive knowledge
• Report Writing
• Equipment Maintenance
• Good Driving Record
• Workflow Management
• Valid Driver's License
• Customer Service
• Continuous Improvement Process
• Training And Development
• Empowerment
• Innovation
• Purchasing
• Microsoft SharePoint

Job areas

• Customer Service & Support
• Retail
• Transportation
• Administrative
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

More jobs from Open Road Auto Group