Account Manager

Job summary

Manage and grow an existing portfolio of commercial HVAC service accounts while focusing on customer retention and identifying new project opportunities. Act as the primary point of contact for facility managers and collaborate with various teams to ensure seamless execution of services.

Job details

The Opportunity OpTalent is partnering with a leading Canadian HVAC and mechanical services provider to hire a Strategic Account Manager for the London region. This is a relationship-driven sales role focused on strengthening customer relationships, retaining existing business, and identifying opportunities to grow accounts through preventative maintenance, service, upgrades, and project work. You’ll spend significant time meeting customers face-to-face, understanding their needs, and working with internal teams to develop the right solutions. What You’ll Do Manage and grow commercial customer relationships across the London region Lead renewals and retention of preventative maintenance agreements Identify opportunities for additional service, upgrades, repairs, and projects Conduct regular customer visits, account reviews, and needs assessments Work closely with Service, Operations, Estimating, and Project teams to deliver on customer commitments Build account plans and proactively identify opportunities for long-term growth What You Bring 5+ years of B2B sales or account management experience Experience growing existing customer accounts through upselling and relationship development Strong face-to-face selling and relationship-building skills Comfortable working independently, managing your own schedule and territory Strong commercial instincts with the ability to identify and pursue opportunities HVAC, mechanical, building services, facilities, construction, or other technical industry experience is a strong asset Valid driver's licence The Right Personality We're looking for someone who is: Self-driven and entrepreneurial Confident and comfortable working independently Naturally curious and good at asking questions Charismatic, personable, and able to build trust quickly Commercially motivated and comfortable asking for the business Positive, resilient, and willing to take ownership Why Join? Relationship-focused role with significant autonomy Opportunity to grow established commercial accounts Uncapped earning potential Work alongside experienced HVAC, service, and project teams Strong training and professional development opportunities Long-term career growth with an established Canadian organization If you're a commercially minded account manager who enjoys being in front of customers, uncovering opportunities, and taking ownership of your territory, we'd like to hear from you. #P1

What you’ll do

Manage and grow an existing portfolio of commercial HVAC service accounts while focusing on customer retention and identifying new project opportunities. Act as the primary point of contact for facility managers and collaborate with various teams to ensure seamless execution of services.

Requirements

Candidates should have 5–7+ years of experience in account management or consultative B2B sales, preferably in commercial HVAC or related fields. Strong communication and relationship-building skills are essential, along with experience using CRM systems.

Benefits

• Health Coverage • Dental Coverage • Vision Coverage • Paid Vacation • Personal Time • Training • Professional Development

Listed skills

• Facilities Management · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Success
• B2B Sales
• Commercial HVAC
• Mechanical Services
• Facilities Management
• Building Systems
• Communication
• Relationship Building
• Negotiation
• CRM Systems
• Microsoft Office

Job areas

• Sales
• Customer Service & Support
• Construction
• Management & Leadership