Claims Manager (Freight)

Job summary

Manage the end-to-end freight claims process, including investigations, liability assessment, and resolution of OS&D matters. Coordinate with customers, carriers, and insurance providers while maintaining accurate records and identifying trends to reduce recurring issues.

Job details

An established transportation and logistics organization is seeking a Claims Specialist (Freight Claims & OS&D) to take ownership of freight claims within a high-volume LTL environment. This role is ideal for someone with hands-on experience managing freight claims from initial notification through resolution, including OS&D investigations, liability assessment, documentation, and claim settlements. What You'll Be Doing Manage the end-to-end freight claims process, including damage, shortage, overage, loss, and other OS&D matters Investigate claims by reviewing BOLs, PODs, photos, shipment records, and other supporting documentation Assess liability and carrier responsibility and coordinate claim resolution with customers, carriers, terminals, and insurance providers Manage claim documentation, follow-up, settlements and disputes Track claims activity, identify trends, and work with Operations to reduce recurring freight issues Maintain accurate claim records and reporting in accordance with company policies and transportation requirements What They're Looking For 3+ years of experience in freight claims, cargo claims, OS&D, transportation operations, or LTL logistics Direct, hands-on experience owning freight claims from investigation through resolution Strong OS&D experience, including damaged, missing, short, and over freight Understanding of carrier liability, cargo insurance, claims procedures, and freight documentation Strong investigative, analytical, documentation, and communication skills Ability to manage multiple claims in a fast-paced, high-volume transportation environment Experience with an LTL carrier, transportation company, or 3PL strongly preferred Please apply today. #P1

What you’ll do

Manage the end-to-end freight claims process, including investigations, liability assessment, and resolution of OS&D matters. Coordinate with customers, carriers, and insurance providers while maintaining accurate records and identifying trends to reduce recurring issues.

Requirements

Requires 3+ years of experience in freight claims, cargo claims, or LTL logistics. Candidates must possess strong investigative skills and a solid understanding of carrier liability and freight documentation.

Listed skills

• Documentation · Preferred
• Communication Skills · Preferred
• record keeping · Preferred
• Reporting · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Freight claims
• OS&D
• Liability assessment
• LTL logistics
• Documentation
• Claim resolution
• Investigation
• Analytical skills
• Communication skills
• Transportation operations
• Cargo insurance
• Record keeping
• Reporting
• Customer service
• Dispute resolution

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Management & Leadership

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