Claims Manager (Freight)

Job summary

Manage the end-to-end freight claims process, including cargo damage, shortages, and loss claims. Coordinate with terminals, operations teams, and carriers to resolve freight discrepancies and drive process improvements.

Job details

An established transportation and logistics organization is seeking a Claims Specialist (Freight Claims & OS&D) to take ownership of freight claims within a high-volume LTL environment. This role is ideal for someone with hands-on experience managing freight claims from initial notification through resolution, including OS&D investigations, liability assessment, documentation, and claim settlements. What You'll Be Doing Manage the end-to-end freight claims process, including damage, shortage, overage, loss, and other OS&D matters Investigate claims by reviewing BOLs, PODs, photos, shipment records, and other supporting documentation Assess liability and carrier responsibility and coordinate claim resolution with customers, carriers, terminals, and insurance providers Manage claim documentation, follow-up, settlements and disputes Track claims activity, identify trends, and work with Operations to reduce recurring freight issues Maintain accurate claim records and reporting in accordance with company policies and transportation requirements What They're Looking For 3+ years of experience in freight claims, cargo claims, OS&D, transportation operations, or LTL logistics Direct, hands-on experience owning freight claims from investigation through resolution Strong OS&D experience, including damaged, missing, short, and over freight Understanding of carrier liability, cargo insurance, claims procedures, and freight documentation Strong investigative, analytical, documentation, and communication skills Ability to manage multiple claims in a fast-paced, high-volume transportation environment Experience with an LTL carrier, transportation company, or 3PL strongly preferred Please apply today. #P1

What you’ll do

Manage the end-to-end freight claims process, including cargo damage, shortages, and loss claims. Coordinate with terminals, operations teams, and carriers to resolve freight discrepancies and drive process improvements.

Requirements

Requires 5+ years of experience in freight claims, OS&D, or transportation operations within an LTL or 3PL environment. Must possess strong knowledge of freight documentation, liability investigations, and shipment exception resolution.

Listed skills

• Data analysis · Preferred
• Compliance · Preferred
• Communication · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Freight claims
• OS&D
• LTL logistics
• Liability investigation
• Freight documentation
• Claims resolution
• Transportation operations
• Cargo damage assessment
• Process improvement
• Data analysis
• Communication
• Compliance
• Claims Resolution
• Discrepancy Resolution
• Third-Party Logistics
• Customer Service
• Operations
• Process Improvement
• Investigation

Job areas

• Logistics
• Transportation
• Management & Leadership
• Customer Service & Support
• Air Freight Manager
• Cargo Coordinator / Freight Forwarder
• Transport Clerks
• Freight Forwarders
• Cargo and Freight Agents

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