Customer Service And Cargo Agent (Comox) PT

Job summary

The agent is responsible for checking in passengers, processing cargo shipments, and managing boarding and deplaning processes. They must also resolve service disruptions and assist passengers with accessibility needs in a professional manner.

Job details

Join our team! Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service and Cargo Agent based in Comox. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company. Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia. Job Responsibilities: Check-in passengers, issue boarding passes, verify immigration documents Check baggage and collect excess baggage/overweight charges Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options Execute deplaning and boarding processes, ensuring a safe, on-time departure Process cargo shipments Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times Commitment to providing a safe, stress-free and friendly passenger experience Deliver service standards in accordance with Pacific Coastal Airlines philosophy Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required Other duties as assigned Qualifications and Competencies: Experience in customer-facing role Ability to work under pressure with minimal supervision Clear and effective communication skills with demonstrated ability to have difficult conversations Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes Comfortable using computers, credit and debit machines Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers Must be able to obtain and maintain designated security clearance Capable of lifting up to 70 pounds Why Pacific Coastal Airlines? Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture. Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days. Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network. Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year. Apply today! Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

What you’ll do

The agent is responsible for checking in passengers, processing cargo shipments, and managing boarding and deplaning processes. They must also resolve service disruptions and assist passengers with accessibility needs in a professional manner.

Requirements

Candidates must have experience in a customer-facing role and the ability to work in a fast-paced, time-sensitive environment. The role requires the physical capability to lift up to 70 pounds and the ability to obtain security clearance.

Benefits

• Extended health
• Dental
• Vision
• Travel medical
• Life insurance
• Accidental death and dismemberment
• Employee and family assistance program
• Paid sick days
• Paid personal emergency days
• Travel perks
• Employee recognition and reward programs
• Milestone service recognition program
• Employee appreciation events

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cargo handling
• Problem solving
• Multitasking
• Communication skills
• Computer literacy
• Safety compliance
• Conflict resolution
• Time management
• Professionalism
• Accountability
• Effective Communication
• Service Standards
• Customer Service
• Problem Solving
• Security Clearance

Job areas

• Customer Service & Support
• Transportation
• Logistics
• Cargo Customer Service Agent
• Cargo Coordinator / Freight Forwarder
• Transport Clerks
• Cargo and Freight Agents

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