Assistant Community Manager

Job summary

Support the Resident Manager with daily operations at a residential property, including resident relations, leasing, rent collection, tenancy records, and move-in, move-out, and unit turnover coordination. Complete minor maintenance, coordinate vendor repairs, conduct inspections, support occupancy, and provide operational updates while following company standards and BC's Residential Tenancy Act.

Job details

Job Title: Assistant Community Manager Primary Location: Victoria, BC Job Status: Full Time, Permanent Pacific Cove Properties is a BC-owned and operated property management and development company providing rental accommodation to almost 3,000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan. Role Overview We are looking for an Assistant Community Manager to join the on-site team at one of our established properties within Victoria, BC. Working closely with the Resident Manager, you will help keep the community running smoothly while delivering a consistent, responsive experience for residents. This hands-on role brings together building operations, resident relations, leasing, and tenancy administration within a large, professionally managed rental community. Key Responsibilities Build positive resident relationships and respond promptly and professionally to questions, concerns, and day-to-day issues Deliver a consistent resident experience throughout the tenancy, from initial inquiry and move-in through to move-out Coordinate move-ins, move-outs, and unit turnovers Monitor resident accounts, support rent collection processes, and follow up on outstanding balances Complete minor maintenance tasks and coordinate repairs with vendors as needed Participate in regular building inspections and prepare required reports Respond to rental inquiries, conduct suite showings, and support the marketing of available homes to help maintain occupancy Maintain accurate and up-to-date tenancy records, documentation, and internal systems Ensure work is completed in accordance with company standards and BC's Residential Tenancy Act Provide regular operational updates and reporting to the Resident Manager and head office What You Bring Experience in residential building operations, leasing, property management, or a related customer-facing environment Experience supporting resident relations, rent collection, and day-to-day building operations Working knowledge of BC's Residential Tenancy Act Ability to complete minor maintenance tasks and identify when vendor support is required Strong organizational and time-management skills, with the ability to manage competing priorities Clear and professional written and verbal communication skills Sound judgment, discretion, and professionalism when handling resident matters Proficiency with Microsoft Word, Excel, and Outlook Experience with property management or CRM systems is considered an asset Apply today! Salary: $50000 - $60000 per year

What you’ll do

Support the Resident Manager with daily operations at a residential property, including resident relations, leasing, rent collection, tenancy records, and move-in, move-out, and unit turnover coordination. Complete minor maintenance, coordinate vendor repairs, conduct inspections, support occupancy, and provide operational updates while following company standards and BC's Residential Tenancy Act.

Requirements

Candidates should have experience in residential building operations, leasing, property management, or a related customer-facing role, including support for resident relations and rent collection. They should understand BC's Residential Tenancy Act, be able to handle minor maintenance, communicate professionally, manage competing priorities, and use Microsoft Office; property management or CRM system experience is an asset.

Listed skills

• Time management · Preferred
• Vendor Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Resident Relations
• Property Management
• Residential Building Operations
• Leasing
• Rent Collection
• Tenancy Administration
• Move-In And Move-Out Coordination
• Unit Turnovers
• Minor Maintenance
• Vendor Coordination
• Building Inspections
• Residential Tenancy Act Compliance
• Recordkeeping
• Time Management
• Written And Verbal Communication
• Microsoft Word, Excel, And Outlook

Job areas

• Management & Leadership
• Customer Service & Support
• Sales
• Administrative

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