Charter Specialist/Scheduler

Job summary

The Charter Specialist is responsible for managing charter customer inquiries, coordinating with drivers, and preparing waybills. The role also requires attending meetings and maintaining availability for rotational on-call duties.

Job details

Charter Specialist/Scheduler - Temporary Contract Position SOUTHLAND is currently seeking a charter administration support professional to join our team in Calgary. This role is responsible for addressing the needs of charter customers and delivering exceptional customer service. This is a temporary contract position with an expected duration of approximately fourteen months. Principal Duties and Responsibilities * Answer phone calls, return messages, and handle inquiries * Respond to emails and requests in a timely manner * Assist charter drivers with questions regarding pick-up and drop-off locations * Prepare charter waybills promptly for clients * Attend regular charter meetings * Be available for rotational on-call - weeknights, weekends, and holidays Knowledge and Skills Required * Knowledge of Highway Traffic Acts and Regulations * Multitasking and ability to handle high-volume of workloads * Map reading ability with knowledge of the city, specifically road systems and attractions in the Calgary area * Maintain a high degree of confidentiality and professional conduct within a high-volume environment * Ability to communicate effectively with drivers, clients, and internal partners * Proficiency in Microsoft Office Working Conditions The shift for this position is Monday through Friday from 7:00 am to 3:30 pm. Availability for rotational on-call is required including evenings, weekends, and holidays.

What you’ll do

The Charter Specialist is responsible for managing charter customer inquiries, coordinating with drivers, and preparing waybills. The role also requires attending meetings and maintaining availability for rotational on-call duties.

Requirements

Candidates must possess strong multitasking skills, proficiency in Microsoft Office, and the ability to read maps of the Calgary area. Knowledge of Highway Traffic Acts and Regulations is required, along with effective communication skills.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Administrative Support · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Multitasking
• Map reading
• Microsoft Office
• Administrative support
• Scheduling
• Confidentiality
• Professional conduct
• Map Reading
• Customer Service

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative
• Schedule Specialist
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

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