Patrick Mcleod

Social Work Diploma student entering the final year of studies at Bow Valley College, with frontline crisis-support experience through a 350-hour practicum with Distress Centre Calgary. Skilled in trauma-informed communication, crisis intervention, de-escalation, active listening, risk assessment, safety planning, professional documentation, and connecting individuals with appropriate supports and resources. Trained in ASIST, Mental Health First Aid, and trauma-informed responses to sexual violence. Brings 10+ years of experience working with diverse individuals in fast-paced, people-centred environments, along with experience in recovery support, staff mentorship, conflict resolution, and reflective practice.

• Ability to stay calm in difficult situations
• Action Planning
• adaptability
• adept at multitasking.
• assessment
• balanced
• Behaviour intervention
• Being flexible
• Care Documentation
• case management
• ChatGPT
• client advocacy
• Client-centered community work
• client relations
• client relationship skills
• Coaching
• collaborative
• Communication
• Communication Skills
• Community development
• community resource coordination
• community resource navigation
• community support systems
• Compliance
• Conflict Resolution
• Consistent
• crisis intervention
• crisis management
• Critical Thinking
• Decision Making
• Documentation
• English
• Facilitation
• Group Facilitation
• independence
• interpersonal skills
• Interviewing
• Microsoft Office
• Microsoft Word
• Problem solving
• Relationship Building
• Risk Management
• safety
• service navigation
• social services
• Time management
• Training
• Workspace Organization
• Work well both independently

1. Social Work Practicum Student / Crisis Line Responder

   Distress Centre Calgary

   Apr 2026 to Aug 2026

   Calgary, AB

   350-hour practicum providing crisis support, risk assessment, safety planning, resource navigation, documentation, supervision, reflective practice, case discussion, and practicum project support. • Provide compassionate crisis support to individuals experiencing distress using active listening, trauma-informed communication, grounding, de-escalation, and strengths-based approaches. • Conduct risk assessments and work collaboratively with service users to identify immediate safety needs, coping strategies, available supports, and appropriate next steps. • Apply structured crisis-intervention approaches while balancing rapport, assessment, professional boundaries, client autonomy, and agency policy. • Support individuals through complex and emotionally challenging situations while maintaining a calm, non-judgmental, and person-centred approach. • Identify and discuss appropriate community resources, referrals, and additional supports based on individual needs. • Complete accurate professional documentation while maintaining confidentiality, ethical standards, and organizational requirements. • Participate in supervision, reflective practice, case discussion, and ongoing feedback to strengthen crisis-intervention skills and professional judgment. • Contribute to practicum projects involving mental-health and addictions service navigation, resource development, research, and staff education.

2. Server / Supervisor

   Porch

   Jun 2022 to Present

   Calgary, AB

   • Train and mentor new staff while modelling professionalism, teamwork, accountability, and respectful communication. • Navigate interpersonal conflict and challenging interactions using active listening, calm communication, and de-escalation strategies. • Maintain composure, organization, and sound judgment in a fast-paced and unpredictable environment. • Collaborate with management and team members to maintain safe, consistent operations and a positive environment for staff and guests. • Trusted with leadership responsibilities and the onboarding and development of new employees.

3. Closing Server

   The Beltliner

   Jul 2020 to Jun 2022

   Calgary, AB

   • Entrusted with secure building access and end-of-day operational responsibilities. • Maintained calm and professional communication during high-volume and high-stress situations. • Demonstrated reliability, discretion, organization, and attention to detail while supporting staff and guest needs.

4. Volunteer / Recovery Support

   Simon House Recovery Society & AA Network

   Jan 2019 to Present

   Calgary, AB

   • Facilitated recovery meetings and mindfulness-based sessions focused on grounding, emotional awareness, stability, and community connection. • Supported individuals navigating addiction recovery through non-judgmental listening, empathy, encouragement, and trauma-informed communication. • Helped create a respectful environment where individuals could discuss challenges, strengths, accountability, and recovery goals. • Modelled appropriate boundaries, reliability, compassion, and respect.

1. Bow Valley College

   Social Work Diploma, Social Work

   Calgary, AB

   2027

   Relevant studies include: Foundations of Social Work; Indigenous History, Identity and Culture; Communication Skills for Human Services; Health and Wellness in Human Services.

• Mental Health First Aid

  Mental Health Commission of Canada

• First Responders to Sexual Assault

  Bow Valley College

• ASIST — Applied Suicide Intervention Skills Training

  LivingWorks Canada