Shift Manager - Fast Food Restaurant

Job summary

The Shift Manager is responsible for supervising staff, coordinating food preparation, and ensuring quality control standards are met. They also handle inventory requisition, staff training, and the resolution of customer complaints.

Job details

Overview Languages English or French Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience Experience No experience (will train) On site Work must be completed at the physical location. There is no option to work remotely. Work site environment Noisy Odours Wet/damp Hot Work setting Fast food outlet or concession Restaurant Rural area Responsibilities Tasks Establish methods to meet work schedules Requisition food and kitchen supplies Supervise and co-ordinate activities of staff who prepare and portion food Train staff in job duties, sanitation and safety procedures Estimate ingredient and supplies required for meal preparation Ensure that food and service meet quality control standards Address customers' complaints or concerns Maintain records of stock, repairs, sales and wastage Prepare and submit reports Establish work schedules Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Standing for extended periods Bending, crouching, kneeling Walking Attention to detail Personal suitability Client focus Efficient interpersonal skills Flexibility Team player Initiative Dependability Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for youths Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth

What you’ll do

The Shift Manager is responsible for supervising staff, coordinating food preparation, and ensuring quality control standards are met. They also handle inventory requisition, staff training, and the resolution of customer complaints.

Requirements

Candidates should have a college diploma or equivalent experience, though no prior experience is required as training is provided. The role requires the ability to work in a fast-paced, physically demanding environment with a focus on client service.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• safety procedures · Preferred
• Training · Preferred
• interpersonal skills · Preferred
• Quality Control · Preferred
• Reporting · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Training
• Inventory Management
• Quality Control
• Customer Service
• Scheduling
• Sanitation Procedures
• Safety Procedures
• Reporting
• Interpersonal Skills
• Teamwork
• Initiative

Job areas

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support