Service Advisor - Porsche Centre Kitchener-Waterloo

Job summary

The Service Advisor will build and maintain client relationships while providing a VIP service experience from drop-off to pickup. They are responsible for staying updated on vehicle models and features while achieving monthly service and CSI targets.

Job details

Accelerate Your Career! Are you a dynamic, results-driven sales professional with a passion for luxury vehicles and exceptional customer service? We are seeking a Service Advisor to join our high-performance team! Why Join Us? At Policaro Group, we don't just sell cars—we deliver world-class experiences. Our commitment to excellence, innovation, and customer satisfaction is matched by our dedication to our employees' growth and well-being. As a Service Advisor, you'll work with premium brands, cutting-edge technology, and a supportive team that values your success. What You'll Do: * Build and maintain relationships with new and existing clients * Provide a VIP service experience from drop off to pickup * Stay up to date on latest models, features, and industry trends * Achieve and exceed monthly service and CSI targets What We're Looking For: * Proven experience in automotive service capacity (premium luxury is an asset) * Passion for premium vehicles and delivering outstanding customer experience * Strong negotiation and communication skills * Self-motivated, ambitious, and goal-oriented mindset What We Offer: * Competitive Compensation: uncapped commission and performance bonuses * Comprehensive Benefits Package on Day 1: Including health, dental, vision and disability coverage * Employee Appreciation: Regular events such as food trucks, dinners, and gift cards to recognize and celebrate our team's efforts * Professional Development: Opportunities for growth within the company; we believe in promoting from within * Positive Work Environment: A supportive, family-like atmosphere where management is approachable, and employees are treated with respect * Work-Life Balance: We value your time and strive to provide a balance that supports your personal and professional life with generous vacation, paid sick and personal days * Community Engagement: Be part of a company that supports charitable initiatives, including partnerships with organizations like the SickKids Foundation and paid volunteer days Ready to Accelerate Your Career? If you're driven, passionate, and ready to excel, we want to hear from you! Policaro Group is an exclusive luxury automotive retailer located throughout the GTA and Southern Ontario. The Group takes immense pride in being recognized as one of Canada’s Best Managed Companies in 2026 for the fifth consecutive year. In addition, all our qualifying dealerships were awarded Automotive News Canada's Best Dealership to work for in 2025. We are the steward of eight automobile franchises representing Acura, BMW, Land Rover, Lexus, Porsche, Volvo, Tedson and Zenvo. Our organization is home to over 550 highly trained, motivated, and inspired employees with a common focus on customer experience. With a firm dedication to providing unparalleled service, Policaro Group ensures that each customer interaction surpasses expectations, solidifying our position as a leader in the automotive retail sector. Visit https://policaro.ca/about/careers [https://policaro.ca/about/careers] to check out all the rewards of working at Policaro Group.

What you’ll do

The Service Advisor will build and maintain client relationships while providing a VIP service experience from drop-off to pickup. They are responsible for staying updated on vehicle models and features while achieving monthly service and CSI targets.

Requirements

Candidates must have proven experience in an automotive service capacity, with luxury experience considered an asset. Strong negotiation, communication, and a goal-oriented mindset are required for this role.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability coverage
• Performance bonuses
• Uncapped commission
• Paid sick days
• Paid personal days
• Paid volunteer days
• Professional development

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Negotiation
• Communication
• Relationship management
• Automotive service
• Luxury vehicle knowledge
• Goal-oriented
• Self-motivated
• Self-Motivation
• Automotive Services
• Management
• Customer Service
• Leadership
• Innovation
• Goal-Oriented

Job areas

• Customer Service & Support
• Sales
• Retail
• Transportation
• Food Service Kitchen Manager
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

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