Nordic Spa Concierge

Job summary

Welcome spa guests and manage reservations, check-ins, inquiries, waitlists, emails, and phone calls while providing accurate information about hydrotherapy, services, products, and offerings. Maintain clean, organized reception, retail, and relaxation areas; support revenue and occupancy goals; and contribute to a welcoming, collaborative guest experience.

Job details

Simple. Inclusive. Natural. Social We are hiring for the role of Nordic Spa Concierge Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined. View our Experience: https://vimeo.com/user83317660/workforkns Achieving Excellence Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you. Qualifications We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step. When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial. Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings. Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience. Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team. Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls. Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions. Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality. Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers. Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace. Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal. Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance. Work Perks Competitive wages and gratuities Resort-wide and travel discounts 5 Personal Days per year after 90 days of consecutive service Benefits plan On-site accommodation or commuter allowance Discounts on Retail Products and Spa Services Education & Experience Previous Spa, Hospitality, Guest Service or Retail experience Excellent verbal communication skills are essential Previous Good with numbers, balancing daily sales, data collection Comfortable with technology and open to new learning Passion for Guest Service and Health and Wellness Previous reservation software and POS experience preferred Working Conditions Due to 365-day-a-year operations, this position may be exposed to long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, dealing with employee and guest issues and leading a culture of service excellence.

What you’ll do

Welcome spa guests and manage reservations, check-ins, inquiries, waitlists, emails, and phone calls while providing accurate information about hydrotherapy, services, products, and offerings. Maintain clean, organized reception, retail, and relaxation areas; support revenue and occupancy goals; and contribute to a welcoming, collaborative guest experience.

Requirements

Previous experience in spa, hospitality, guest service, or retail is sought, along with strong verbal communication, comfort with numbers and technology, and a passion for guest service and health and wellness. Reservation software and point-of-sale experience are preferred; the role also requires attention to detail, multitasking, and availability for shifts that may include late hours, weekends, and holidays.

Benefits

• Competitive Wages and Gratuities
• Resort-Wide and Travel Discounts
• Personal Days
• Benefits Plan
• On-Site Accommodation or Commuter Allowance
• Retail Product and Spa Service Discounts

Listed skills

• Point of Sale Operations · Preferred
• Attention to detail · Preferred
• Retail operations · Preferred
• Multitasking · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Service
• Verbal Communication
• Reservation Management
• Point-of-Sale Operations
• Cash Handling and Sales Balancing
• Attention to Detail
• Hydrotherapy Knowledge
• Product and Service Knowledge
• Revenue Maximization
• Guest Inquiry Management
• Waitlist Management
• Retail Operations
• Cleaning and Restocking
• Technology Adaptability
• Multitasking
• Team Collaboration

Job areas

• Hospitality
• Customer Service & Support
• Retail

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