Customer Service Representative - FBO, Full Time

Job summary

The representative provides high-level hospitality and operational support to FBO customers, including managing reservations and driving passengers. They are also responsible for fuel data entry, radio communications, and daily financial reconciliation of transactions.

Job details

Job Summary Reporting to the Manager, FBO, the Customer Service Representative at the Porter FBO is responsible for delivering a high level of service to our customers while providing operational support to other team members. Duties & Responsibilities Project a professional manner with an emphasis on customer service and hospitality Ensure compliance with the grooming and uniform standards of the company Knowledgeable of, and actively support the goals for the department as well as the company as a whole to ensure high quality and consistent service Ensure the duties are carried out in accordance with company policies. Provide prompt, professional and courteous service to customers in a personalized and refined manner. Data entry of aircraft fuel quantities into database Provide special services, (i.e. car rental, limo/taxi reservations, restaurant reservations, catering, etc) Occasionally driving customers to and from the terminal Develop a positive working relationship with team members and passengers Coordinate line service activities, such as accurately relaying aircraft fuel loads and aircraft movements Ensure fuel and service orders are fulfilled in a timely manner Complete daily, weekly, and monthly accounting and reconciliation of FBO transactions Provide air/ground communications using a VHF radio Administrative duties including basic filing and organization of passenger records and files Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy Other administrative duties as assigned. Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications Ability to work on a permanent basis in Canada. Ability to handle stress well and work under pressure. Ability to obtain necessary security clearances Ability to obtain Restricted Radio Operators Certificate Ability to work on a permanent basis in Canada Ability to work rotating shifts including days, afternoons, evenings, weekends, and holidays Dependability (must possess a clear attendance record and reliable on-time reporting for work Full G2 license (or out of province equivalent) with a clean Driver's Abstract is required Ability to communicate and correspond clearly and precisely in English. Location Toronto (Billy Bishop Toronto City Airport - YTZ) Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

What you’ll do

The representative provides high-level hospitality and operational support to FBO customers, including managing reservations and driving passengers. They are also responsible for fuel data entry, radio communications, and daily financial reconciliation of transactions.

Requirements

Candidates must have a valid G2 driver's license, the ability to obtain security clearances, and a Restricted Radio Operators Certificate. The role requires the ability to work rotating shifts and permanent legal authorization to work in Canada.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• Data entry · Preferred
• interpersonal communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Hospitality
• Data Entry
• VHF Radio Communication
• Accounting Reconciliation
• Safety Management System
• Administrative Support
• Time Management
• Interpersonal Communication
• Conflict Resolution

Job areas

• Transportation
• Customer Service & Support
• Hospitality
• Administrative
• Security & Safety