Warranty Specialist

Job summary

Investigate customer claims involving damaged or missing goods by reviewing documentation, interviewing involved parties, assessing losses, and determining claim validity. Document and manage claims through resolution, coordinate with operations and customer service, arrange approved payments or repairs, and escalate complex cases.

Job details

Warranty Claims Specialist In office Mississauga Qualifications: 2-5 years experience handling Warranty Claims and Investigating Strong English communication Basic MS Office (Word, Excel, Outlook) Must have dealt with physical damage or lost/missing items Responsibilities: 25% on phone, 75% emailing and investigating warranty claims. Investigate claims submitted by customers, reviewing documentation such as inventory lists, photos of damages, and statements from movers. Conduct interviews with customers, movers, and other involved parties to gather relevant information. Assess the extent of damage or loss to goods and property. Determine whether claims are valid based on policies, legal requirements, and insurance coverage. Ensure all claims are properly documented and filed claims. Maintain detailed records of the claims process, including communications with the customer, evidence gathered, and resolution status. Work closely with operations and customer service teams to ensure proper handling of claims. Communicate effectively with the moving crews or drivers involved to gather relevant information regarding the cause of the incident. Manage the payment process for approved claims, including issuing checks, arranging for repairs, or organizing replacements. Escalate complex or unresolved issues to higher-level management. Work to minimize company liability by ensuring that all claims are processed thoroughly and fairly. Able to read and comprehend English to ensure your safety and the safety of those working around you. Other duties as assigned This is currently for an active job opportunity. By applying, you will be part of our trusted network, ensuring our recruiters can match you with suitable roles. Let us help you take the next step in your career journey. A.I. may be used in the recruitment and selection process.

What you’ll do

Investigate customer claims involving damaged or missing goods by reviewing documentation, interviewing involved parties, assessing losses, and determining claim validity. Document and manage claims through resolution, coordinate with operations and customer service, arrange approved payments or repairs, and escalate complex cases.

Requirements

Requires 2–5 years of experience handling and investigating warranty claims, including claims involving physical damage or lost or missing items. Candidates need strong English communication skills and basic proficiency with Microsoft Word, Excel, and Outlook.

Listed skills

• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warranty Claims Handling
• Claims Investigation
• Damage Assessment
• Loss Assessment
• Documentation Review
• Customer Interviews
• Evidence Gathering
• Policy Interpretation
• Insurance Coverage Assessment
• Claims Documentation
• Recordkeeping
• Customer Communication
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• English Communication

Job areas

• Transportation
• Logistics
• Customer Service & Support
• Administrative

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