Dual Rate - F&B Supervisor / Server

Job summary

The supervisor assists the manager in overseeing daily food and beverage operations to ensure high guest satisfaction. Responsibilities include scheduling staff, managing inventory, and handling customer inquiries or complaints.

Job details

Title Dual Rate Food & Beverage Supervisor / Server REPORTS TO Food & Beverage Manager SUMMARY The Food & Beverage Supervisor assists the Food and Beverage Manager in managing the department to ensure superior guest satisfaction. This individual will assist in overseeing the overall food and beverage operations at the casino. CORE COMPETENCIES * Customer Service * Decision Making and Judgement * Supervisory and Mentoring * Communication JOB DUTIES * Assist Food and Beverage Manager in managing the department to ensure superior guest satisfaction. * Assist with scheduling staff. * Assist with Inventory and Cost Control. * Handle customer inquiries and complaints in a quick and effective manner. * Assist with basic restaurant operations. * Able to motivate staff. * Ensure policies and standards are adhered to. * Supervise staff, building morale and fostering an environment of co-operation and efficiency. * Assist with ordering food, including food and alcohol * Assist staff members in dealing with difficult patrons, including any food and or beverage concerns. * Assist in employee evaluations and discipline when required. REQUIREMENTS * Prior supervisory experience preferred. * Strong Food and Beverage knowledge. * 3 – 4 years’ experience working in Food and Beverage operations. * Excellent communication skills. * Computer knowledge * Point of Sales system knowledge * Proserve certification * Individuals 18 years or over * Available to work all shifts, including evenings, weekends, and holidays * Ability to obtain a security clearance. * Pleasant, out-going, energetic individuals * Someone who is enthusiastic * Team player * Willingness to learn WORK CONDITIONS * Must be able to stand for prolonged time periods * Pushing, pulling, bending, stooping, upward reaching and prolonged periods of standing and/or walking * Must be available to work all shifts including evenings, weekends, and holidays * Must be able to work in a fast-paced working environment

What you’ll do

The supervisor assists the manager in overseeing daily food and beverage operations to ensure high guest satisfaction. Responsibilities include scheduling staff, managing inventory, and handling customer inquiries or complaints.

Requirements

Candidates should have 3-4 years of experience in food and beverage operations and prior supervisory experience is preferred. Applicants must possess strong communication skills, computer proficiency, and a valid Proserve certification.

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Cost Control · Preferred
• Decision Making · Preferred
• Communication · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Food and beverage operations
• Staff supervision
• Inventory control
• Cost control
• Customer service
• Conflict resolution
• Scheduling
• Point of sales systems
• Communication
• Decision making
• Mentoring
• Policy enforcement
• Cost Control
• Energetic
• Supervision
• Willingness To Learn
• Decision Making
• Customer Service
• Sales
• Mentorship
• Operations
• Restaurant Operation
• Security Clearance
• Customer Inquiries
• Enthusiasm

Job areas

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Dual Rate Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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