Bilingual Customer Support Specialist (B2B)
Provide bilingual phone and email support to B2B customers while accurately processing orders. Collaborate with internal teams to enhance the customer experience and maintain high service standards.
- Hybrid
- Markham, ON
- Posted Aug 21, 2026
- Apply by Sep 20, 2026
- 1 position
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Job summary
Position: Bilingual Customer Support Specialist (B2B) Location: Markham Salary: $36 per hour Schedule: Hybrid - 3 days in office / 2 days remote Job Type: 1-year contract with strong potential to go permanent Posting Type: Open Vacancy Our client is looking for a Bilingual Customer Support Specialist (English/French) to join their high-performing team in Markham. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, this hybrid opportunity could be the perfect fit. What You'll Do: - Provide bilingual phone and email support. - Process orders accurately and follow through to resolution. - Assist new customers and support online ordering. - Collaborate with teams to enhance the customer experience. - Maintain high service standards. What We're Looking For: - Experience in B2B environment. - Bilingual fluency in French and English. - Post-secondary education. - Contact center experience seen as an asset. - Knowledge of SAP ECC or similar systems. - Team player with attention to detail and tech-savvy. Be part of a dynamic, supportive team where your skills are valued, your ideas count, and you help deliver outstanding customer experiences every day! Please send a Word version of your resume to Angela Quinlan at [email protected]. REFER A TEMP HIRE AND EARN A BONUS! For details, click here. All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process. #tor1
What you’ll do
Provide bilingual phone and email support to B2B customers while accurately processing orders. Collaborate with internal teams to enhance the customer experience and maintain high service standards.
Requirements
Requires bilingual fluency in French and English, post-secondary education, and experience in a B2B environment. Knowledge of SAP ECC and contact center experience are considered assets.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Bilingualism
- French Fluency
- English Fluency
- B2B Customer Support
- Order Processing
- SAP ECC
- Contact Center Operations
- Customer Experience Management
Job areas
- Customer Service & Support
- Administrative
Additional details
- Minimum education
- College diploma
- Minimum experience
- 2+ years
- Apply by
- Sep 20, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 3 days per week
- Seniority
- Associate