DC Operations Manager (Unionized Environment Experience Required)

Position: DC Operations Manager (Unionized Environment Experience Required) Location: Vaughan Base Salary: $110K to $130K Job Type: Permanent Position Type: Open Vacancy Quantum has partnered with an amazing global client in the supply chain and logistics sector to hire a high-impact DC Operations Manager with strong union/labour relations experience to manage the day-to-day operations of one of their highly automated production and warehouse facility. The successful leader will have a strong background in unionized manufacturing, distribution, or logistics environments and will be accountable for driving operational excellence, customer satisfaction, productivity, cost efficiency, equipment reliability, and a positive labour climate. Responsibilities: - Provide overall leadership and direction to the site's production, maintenance, Human Resources, IT Support, and operational teams, while ensuring effective product management and inventory control with a strong health and safety focus - Foster and maintain positive labour relations within a unionized environment, ensuring compliance with the Collective Bargaining Agreement (CBA), applicable employment legislation, labour relations practices, and company policies - Partner closely with Human Resources on employee relations matters, grievances, investigations, disciplinary actions, performance management, employee engagement, and collective bargaining activities as required - Establish, define, and clearly communicate the overall goals, objectives, priorities, and performance expectations of the operation to the onsite team - Serve as a highly visible and engaged leader, building, coaching, developing, and training team members to create a culture of accountability, collaboration, and continuous improvement - Maintain open and effective communication with key members of the national office and corporate teams to ensure alignment on operational priorities and business objectives - Build and maintain a collaborative relationship with customers, ensuring their operational needs, service requirements, and expectations are consistently met or exceeded - Hire, train, manage and guide the team to meet or exceed metrics and goals - Participate in the development and management of site budgets, operating plans, productivity targets, and key performance indicators - Identify opportunities to improve customer service, operational performance, cost effectiveness, and overall strategic growth - Train and coach employees on required work methods, company policies, operating procedures, quality standards, and health and safety requirements - Establish clear operational direction for the facility by anticipating potential challenges, identifying operational risks, and developing preventative measures to minimize disruption and improve overall site performance - Champion a data-driven approach to operational management, using KPIs and performance trends to identify gaps, establish corrective actions, and drive measurable improvements - Maintain a clean, safe, organized, and compliant working environment while actively participating in and reinforcing the company's health and safety program - Perform other duties and responsibilities as assigned Qualifications: - University Degree in Engineering, Business Administration, Operations Management, or a related field; equivalent relevant experience will also be considered - 5-10 years of progressive leadership experience within a manufacturing, automated distribution, logistics, or similarly complex operational environment - Demonstrated experience managing operations within a unionized manufacturing or distribution environment, with strong working knowledge of Collective Bargaining Agreements, grievance procedures, labour relations practices, disciplinary processes, and applicable employment legislation - Proven track record of success leading high-paced, complex operations while consistently delivering against productivity, service, quality, safety, and cost objectives - Strong people leadership capabilities with demonstrated experience building, developing, coaching, and motivating high-performing teams - Analytical and solutions-oriented mindset with the ability to identify operational challenges, implement effective systems and processes, and lead by example - Excellent verbal and written communication skills with the ability to effectively engage employees, customers, corporate stakeholders, and leadership at all levels; French is considered an asset - Familiarity with fundamental maintenance principles, equipment reliability, preventative maintenance, and the operational requirements of automated facilities - Experience with budgeting, financial principles, cost management, and capital project management is considered an asset - Familiarity with quality management principles, continuous improvement methodologies, Lean practices, and 5S, with strong organizational and process management skills - Previous experience or knowledge within the grocery, retail, or consumer-facing distribution industry is considered an asset - Must be flexible and available to be on call and work alternate shifts periodically to provide vacation, overtime, or operational coverage as required - Must be able to travel to other sites in Canada and/or US for training, esp. during the first 3-6 months of employment To apply, please send your resume to Vanessa Tran at [email protected]. REFER A PERM HIRE AND EARN A CASH BONUS! For details, click here. All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process. #twe1

Lead day-to-day operations of an automated production and warehouse facility, focusing on productivity, cost efficiency, and equipment reliability. Manage labour relations within a unionized environment, ensuring compliance with collective bargaining agreements and fostering a positive labour climate.

Requires a university degree in Engineering, Business, or Operations and 5-10 years of leadership experience in complex manufacturing or logistics environments. Must have demonstrated expertise in managing unionized workforces and a proven track record of delivering operational metrics.

• Supply chain managementPreferred

Identified from the job description. Confirm important requirements above.

• Union Labour Relations
• Operations Management
• Collective Bargaining Agreement
• Supply Chain Management
• Inventory Control
• Budget Management
• KPI Tracking
• People Leadership
• Health and Safety Compliance
• Continuous Improvement
• Lean Practices
• 5S Methodology
• Equipment Reliability
• Performance Management
• Strategic Planning
• Customer Relationship Management

• Logistics
• Management & Leadership
• Manufacturing
• Engineering
• Transportation

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level