Credit Agent

Job summary

The Industrial Credit Officer manages a portfolio of customer accounts by analyzing credit applications and processing daily order releases. They are also responsible for communicating with customers to collect outstanding balances and resolving claims in collaboration with the sales and customer service teams.

Job details

Richelieu Hardware is looking for a fill a permanent, full-time position as an Industrial Credit Officer at our Richmond office, serving our client base. Reporting to the Director, Industrial Credit, your role will include managing a portfolio of customer accounts by analyzing accounts, processing credit applications, and implementing collection strategies when required. More specifically, the main responsibilities of an Industrial Credit Officer include: Managing a portfolio of customer accounts. Communicating with customers to collect outstanding balances. Releasing customer orders on a daily basis. Conducting credit investigations (for both active and new customers). Collaborating with the sales team and customer service department. Building strong business relationships with customers. Investigating and resolving claims. Requirements: College diploma (DEC) in Administration or a combination of a relevant diploma and 5 years of experience in a similar role. Strong knowledge of MS Office Suite (particularly Outlook, Excel, and Word). Bilingualism (French and English), both written and spoken. Knowledge of AS400 and/or JD Edwards (JDE) systems (an asset). The ideal candidate is someone who: Has strong teamwork skills and performs well under pressure. Demonstrates initiative. Possesses strong analytical skills. Can prioritize tasks effectively for optimal efficiency. Meets deadlines and respects due dates. What we offer : A Canadian flagship : As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation. A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment. Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all. Competitive compensation: We offer competitive base compensation based on the market. Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders. Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance. Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers. Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees. Invitation to Apply If you would like to contribute to the growth of a North American leader, we would be pleased to review your application. All individuals who possess the essential qualifications are encouraged to apply. We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your application We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process. By submitting their application file, candidates consent to Richelieu Hardware Ltée collecting, using, and retaining the documents provided solely for the purpose of evaluating their application. These documents may be retained by Richelieu Hardware Ltée for future reference for a period of twelve (12) months following receipt of the application.

What you’ll do

The Industrial Credit Officer manages a portfolio of customer accounts by analyzing credit applications and processing daily order releases. They are also responsible for communicating with customers to collect outstanding balances and resolving claims in collaboration with the sales and customer service teams.

Requirements

Candidates must hold a college diploma in Administration or possess at least 5 years of relevant experience. Proficiency in MS Office is required, and bilingualism in French and English is mandatory.

Benefits

• Competitive compensation
• Opportunity to become a shareholder
• Work-life balance
• Career opportunities
• Continuing education

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Account Management · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Credit analysis
• Account management
• Collection strategies
• Credit investigations
• Customer relationship management
• Claims resolution
• MS Office Suite
• Outlook
• Excel
• Word
• AS400
• JD Edwards
• Analytical skills
• Teamwork
• Communication
• Time management
• Prioritization
• Microsoft Excel
• Microsoft Outlook
• Analytical Skills
• Microsoft Office
• Sales
• Customer Service
• Investigation
• Ability To Meet Deadlines
• Bilingual (French/English)
• Market Opportunities
• Claims Resolution

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Credit Manager
• Collections Analyst
• Debt Collectors and Related Workers
• Bill and Account Collectors

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