Inside Sales representative

Who we are? Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products. Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers. Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders. How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years! We are seeking an Inside Sales Representative for SIMTAB Neos, a division of Richelieu Hardware, to support the growth of our industrial operations. Reporting to the Sales Director, Industrial Division, the successful candidate will play a key role in supporting the outside sales team and enhancing the customer experience by efficiently managing inquiries, orders, and sales opportunities, while actively promoting our value-added solutions. More specifically, the main responsibilities of the position are to: Provide information and guidance to customers by phone, at the service counter, or via email; Work closely with our outside sales representatives; Process customer orders and manage incoming orders; Respond to, enter, process, and follow up on customer requests; Deliver outstanding customer service; Promote value-added products and services; Keep customers informed about product information, availability, and delivery status; Perform any other duties related to the position. Requirements : Minimum of 3 years of experience in customer service; Comfortable using computers and common software applications (Microsoft Office Suite, Outlook, AS/400, etc.); Strong numerical aptitude and comfort working with figures; Bilingualism (French and English); Self-motivated, resourceful, and able to work independently. The Ideal Candidate Is a Person Who… Excellent communication and interpersonal skills; Commitment to the company’s objectives and alignment with Richelieu’s culture and values; Strong team spirit and the ability to collaborate effectively with employees at all levels; Sound judgment and the ability to remain calm in a fast-growing environment where priorities and requirements can change quickly; Strong ability to manage multiple priorities and meet deadlines; Excellent analytical, planning, organizational, and follow-up skills; High level of integrity and respect toward colleagues and team members What We Offer A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation. A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment. Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all. Competitive compensation: We offer competitive base compensation based on the market. Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders. Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance. Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers. Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees. Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.

The role involves supporting the outside sales team by managing customer inquiries, processing orders, and promoting value-added solutions. The representative will provide guidance via phone, email, and at the service counter to enhance the customer experience.

Candidates must have at least 3 years of customer service experience and be bilingual in French and English. Proficiency in Microsoft Office and AS/400, along with strong numerical aptitude, is required.

• Competitive Base Compensation • Stock Options • Work-Life Balance • Career Development Opportunities • Continuing Education

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Processing
• Bilingualism
• Microsoft Office Suite
• AS/400
• Numerical Aptitude
• Interpersonal Communication
• Time Management
• Analytical Skills
• Organizational Skills
• Sales Support
• Problem Solving

• Sales
• Customer Service & Support
• Manufacturing
• Logistics
• Retail

Minimum experience

3+ years

Apply by

Sep 19, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level