CUSTOMER SUPPORT REPRESENTATIVE (ONSITE MON-FRI 8:00AM - 5:00PM)

Job summary

The Customer Support Representative will facilitate the sales process by answering customer calls, entering orders, and providing pricing information. They will also collaborate with sales teams to manage product requirements and resolve customer complaints.

Job details

Description POSITION SUMMARY: The Customer Support Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products. CSRs will work collaboratively with Inside Sales Account Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: · Answering customer calls, assisting, and/or directing them · Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative · Product knowledge of our products and the competitive industry · Identify and understand who key competitors are in the industrial/safety channel · Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking, and complaint resolution · All phone call RMAs to be completed by the CS representative · Follow-up calls and voicemails should be returned by end of business if received before 3pm · Both positive and negative feedback received by customers should be entered with a task in P21 · Communicate customer product requirements to Purchasing in a timely manner to minimize back orders. · Other duties as assigned Requirements EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES: · Customer service background: experience in a safety products environment preferred · Heavy customer service/data entry skills · Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls are a must · Strong written and verbal communication skills · Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills · Experience with P21 is a plus · Ability to multi-task and prioritize work on a daily basis · Bilingual (Spanish/English) a plus PHYSICAL DEMANDS: While performing the duties of this job, the employee is required to occasionally sit, climb or balance; the employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl; the employee is regularly required to stand, walk, use hands to finger, handle, or feel; talk or hear.

What you’ll do

The Customer Support Representative will facilitate the sales process by answering customer calls, entering orders, and providing pricing information. They will also collaborate with sales teams to manage product requirements and resolve customer complaints.

Requirements

Candidates should have a background in customer service, preferably within the safety products industry, and possess strong data entry and communication skills. Proficiency in MS Office is required, and experience with P21 software is considered a plus.

Listed skills

• Order tracking · Preferred
• Customer service · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• MS-Office · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Data entry
• Phone etiquette
• Multi-tasking
• Organizational skills
• Interpersonal skills
• MS Office
• P21
• Order tracking
• Complaint resolution
• Product knowledge
• Communication skills
• Inside Sales
• Product Knowledge
• Bilingual (Spanish/English)
• Epicor Prophet 21 (Distribution Software)
• Product Requirements
• Order Entry
• Literacy
• Customer Support
• Multilingualism
• Customer Service
• Data Entry
• Interpersonal Communications
• Multitasking
• Negative Feedback
• Purchasing
• Regional Sales
• Sales Process
• Verbal Communication Skills
• Prioritization

Job areas

• Customer Service & Support
• Sales
• Administrative
• Manufacturing
• Security & Safety
• Customer Support Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives