Customer Success Specialist (CSS) 1

Job summary

Market thermal cooking systems by hosting online webinars and securing appointments for the field sales team. Qualify new business prospects and maintain customer relationships through CRM updates and after-sales support.

Job details

Job Description You're the gold center. Be part of our champion team. Customer Success Specialist: Pacific This customer care manager position is based in our Mississauga, Ontario office. The primary goal is to market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the local marketplace. The CSS will invite companies to the online sales webinars, local demos and secure appointments for the field sales team. In addition they will qualify prospects in the targeted the customer base, updating the CRM (Sales Force) and build a last-longing relationship with the customers that should also be applied to the after-sales activities. Essential Duties And Responsibilities Pre-Sales The primary goal is to market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the USA marketplace by successfully inviting, hosting, and moderating companies in online sales webinars or by securing appointments for the field sales team Qualify prospects via internet investigation and telephone communication, thus developing it into a functional record where we can interact and support the customer. Target our existing customer base, thus embracing the ideal of multiple touch points on the customer lifecycle to maximise upsell opportunities for a total kitchen solution. Proactively drive sales via the identification and qualification of new business prospects. Continuous CRM (Salesforce) updates After-Sales Follow up with the customer to and take corrective actions when needed to ensure customers’ satisfaction throughout the customer journey Book Trainings (Academy) General marketing Support on general marketing department tasks as needed EDUCATION And/or EXPERIENCE Food Industry: 5+ years of kitchen experience: Chef and/or Supervising Kitchen Operation – Catering and hospitality Industry experience preferred Experienced with troubleshooting by phone/e-mail/Microsoft Teams or similar (required) Cold Calling experience is preferred Bachelor’s degree is a plus. CRM Experience: Salesforce (Preferred) Qualifications Good communication Skills: strong English-language written and verbal communication skills, including the ability to interact with executive-level officers Desire to communicate with potential customers Proactive Organized (high levels of information management and follow-up are necessary) Results-Oriented Detailed-Oriented Customer-Oriented Self-Motivated We look forward to receiving your application! Your referral is also welcome. In case of any questions please do not hesitate to contact Hamilton Andrade at h.andrade@rational-online.com.

What you’ll do

Market thermal cooking systems by hosting online webinars and securing appointments for the field sales team. Qualify new business prospects and maintain customer relationships through CRM updates and after-sales support.

Requirements

Requires over 5 years of kitchen experience as a Chef or Supervisor, preferably within the catering and hospitality industry. Strong communication skills and experience with phone/email troubleshooting are required, while a bachelor's degree and Salesforce experience are preferred.

Listed skills

• CRM Management · Preferred
• Lead Qualification · Preferred
• Communication Skills · Preferred
• Cold Calling · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Success
• Lead Qualification
• Cold Calling
• Salesforce
• CRM Management
• Webinar Moderation
• Customer Relationship Management
• Market Research
• After-Sales Support
• Communication Skills
• Information Management
• Kitchen Operations

Job areas

• Sales
• Customer Service & Support
• Hospitality
• Food & Beverage
• Manufacturing