Team Lead (Part time) - RW&CO Metrotown

Job summary

The Team Lead supports store operations by managing daily tasks, ensuring compliance with company policies, and maintaining visual merchandising standards. They also coach and develop team members to deliver an exceptional customer experience and achieve sales goals.

Job details

Company Description RW&CO is a work-from-anywhere fashion brand for style-savvy men and women. Prioritizing fit, fabric quality and versatility, we build collections that help customers look put together anywhere, whether they are working from home or at the office. Our brand is available in over 85 stores across Canada and online at rw-co.com. We’re powered by a team of creative, passionate individuals who bring our vision to life every day. Want to grow with us as we evolve? Explore our current opportunities and start your career with RW&CO. RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands — Reitmans, RW&CO, and PENN. Penningtons. Job Description As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership, sense of style, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment. Key Responsibilities Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs). Assist with day-to-day operations, including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support. Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience. Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance. Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities. Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans. Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards. Qualifications 6+ months of leadership or supervisory experience in a retail or customer-focused environment. Ability to motivate, support, and guide a team toward shared goals. Strong communication and problem-solving skills. Customer-focused mindset with the ability to create a welcoming and engaging shopping experience. Excellent organizational and multitasking abilities in a fast-paced environment. Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow. Passion for fashion: good sense of style and solid knowledge of fashion trends. Proficient in POS, ERP, ATS systems and Microsoft Office Suite. Flexible availability; able to work evenings, weekends and holidays. Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet). High school diploma required. Additional Information What Sets Us Apart Hiring rate at $1.80 above minimum wage (rate may be greater based on relevant experience) Exclusive Benefits: Paid Time Off*: Flexible days and vacation time to help you balance school, work and personal life Flexible Hours: We adapt to your availability to offer a schedule that fits your needs Career Advancement*: Opportunities for professional growth and career development Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons) Generous Referral Policy*: Refer your friends and earn rewards for every successful hire – the more you refer, the more you earn! *Certain conditions apply Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience. The use of Artificial Intelligence may be used for candidate screening purposes. We thank all applicants. Only selected candidates will be contacted. Business Type: Store - RW Department ID: 2218 - Metrop at Metrotown-RW Job Type: New Headcount Status: Permanent

What you’ll do

The Team Lead supports store operations by managing daily tasks, ensuring compliance with company policies, and maintaining visual merchandising standards. They also coach and develop team members to deliver an exceptional customer experience and achieve sales goals.

Requirements

Candidates must have at least 6 months of leadership or supervisory experience in a retail or customer-focused environment. A high school diploma is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Benefits

• Paid time off
• Flexible hours
• Career advancement
• Employee discount
• Referral policy

Listed skills

• Customer service · Preferred
• ERP systems · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Sales · Preferred
• Communication · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Microsoft Office Suite · Preferred
• visual presentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Sales
• Merchandising
• Visual presentation
• Team coaching
• Inventory management
• Cash management
• Scheduling
• Problem-solving
• Communication
• POS systems
• ERP systems
• ATS systems
• Microsoft Office Suite
• Fashion trends
• Retail Operations
• Supervision
• Constructive Feedback
• Time Off Management
• Effective Communication
• Service Standards
• Fashion Knowledge
• Motivational Skills
• Management
• Cash Management
• Customer Service
• Textiles
• Problem Solving
• Key Performance Indicators (KPIs)
• Loss Prevention
• Microsoft Office
• Multitasking
• Operations
• Team Leadership
• Collections

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Team Lead
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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