Behavioural Support Manager

Ottawa, ON
On-site
Posted Oct 4, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Behavioural Support Manager provides clinical leadership and expert care for older adults with responsive behaviours associated with dementia or complex mental health conditions. They collaborate with interdisciplinary teams to develop care plans, coach staff on behavioural frameworks, and ensure quality improvement in resident care.

Job details

“How do you live in the moment?” We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass, and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for. The Behaviour Support Manager reports to the Director of Care and will serve as an in-house, on the identification and management of responsive behaviours. This dedicated Manager will function in a specialty role providing clinical care to older adults presenting with or at risk for responsive behaviours that may be associated with dementia, complex mental health, substance use and/or other neurological conditions. The Behaviour Support Manager will work in collaboration with the Behaviour Support Resource Team, Psychogeriatric Resource Consultants Geriatric Mental Health Outreach Team, Long Term Care Behaviour Support Outreach Team, hospitals, Ontario Health atHome, primary care providers, and other providers and professionals. The Behaviour Support Manager may also provide expert assistance to neighbouring LTCHs. About Us: At Cardinal Creek Residence, every day is an opportunity to create joy, connection, and purpose for the people who call our Residence home. We’re seeking a compassionate, team-oriented Behavioural Support Manager who is driven to make meaningful connections and a positive impact. Our brand-new Residence in beautiful Orléans, Ontario is now open, featuring 134 private rooms and 90 shared rooms—each designed with comfort and dignity in mind. Residents benefit from 24-hour nursing care and personalized support that help them live well, feel valued, and stay connected to what matters most. Wage Rate: The starting annual salary is $70,000. Vacancy: This is an existing vacancy. Responsibilities: * Provide sound clinical knowledge and skills, act as clinical expert and resource, and provide comprehensive, quality client/family centered health care services. * Collaborate with Psychogeriatric Resource consultants and mobile behaviour support resources in the development/refresh of the LTCH’s Behaviour Support Resource Team (BSRT). * Provide leadership and support to the LTC home’s BSRT. * Facilitates Quality initiative meetings to ensure appropriate use of medications in the interest of resident safety and quality of life, lead the process to identify residents for antipsychotic medication reductions and implements non-pharmacological and monitoring strategies to manage expressive behaviours. * Participate in interdisciplinary care conferences with residents/families and health care team members for identification and management of the resident's personal expressions as required. * Coach LTC home staff in the use of frameworks such as PIECES and UFIRST to assess responsive behaviours, identify triggers and develop behaviour care plans and approaches to providing care to residents requiring behavioural support as well as their families. * Provide comprehensive bio-psychosocial geriatric assessments, treatment, follow-up and discharge planning in collaboration with the BSRT. * Provide coaching on the implementation of behaviour care plans and guide appropriate care plan transitions. * Aid in the transition of long-term care residents with responsive behaviours (new or existing) between community, hospital and neighbouring long-term care homes (LTCHs). * Convene and chair regular Behaviour Rounds that enable front-line staff to discuss care plans with internal and external resources. * Identify the need for additional consultation and/or referrals to external services or specialties and coordinate referrals. * Advocate for and protect the individual rights of residents/clients. * Raise client-specific challenges/barriers to the supervisor, as a means of identifying systemic issues where broader consultations may be required. * Proactively identify training and education needs for the home and coordination with the PRCs to deliver capacity building support. * Participate in the Orientation process of new employees, volunteers or students in regards to the Responsive Behaviour program. * Other duties as assigned and or indicated in Job Task Inventory Qualifications: * The qualifications needed to join our family are as follows: * Current registration with the appropriate College registered with a regulatory authority in a Canadian jurisdiction, other than Ontario, and holds in that jurisdiction the equivalent of a certificate of registration authorizing independent practice in Ontario as of right exemption Bill 60, * Current CPR/First Aid certification * Training in Gentle Persuasive Approaches (GPA), U-FIRST, P.I.E.C.E.S., Dementiability are an asset * Minimum one (1) year experience with clients in long-term care or residents in a longterm care home setting * Demonstrated knowledge and skill working with older adults presenting with or at risk for responsive behaviours that may be associated with dementia, complex mental health, substance use and/or other neurological conditions * Demonstrated ability to coach and mentor others * Demonstrated ability to take professional accountability for leading, organizing, providing and delegating care activities for residents and families * Experience with quality improvement methods and processes an asset * Basic computer skills – Microsoft Word, Excel and online learning utilities including ability to use electronic communication devices preferred * Knowledge and understanding of RAI-MDS process * Demonstrate flexibility in schedule to ensure all shifts (Days, Evenings, and Nights) get support if needed * To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction. * To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk. * Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one * As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements * Two supervisory references required * Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer. * French speaking an asset What do we offer you? * Competitive wages * Employee benefits * Employee perks * Employee and Family Assistance Program * Support for personal and professional growth We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted. As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies. We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager. Monday, Tuesday, Wednesday, Thursday, Friday. Flexibility for occasional evenings and weekends.

What you’ll do

Requirements

Candidates must hold current professional registration in a Canadian jurisdiction and possess at least one year of experience in a long-term care setting. Proficiency in behavioural assessment frameworks and the ability to mentor staff are essential for this role.