Sales Associate - Vancouver

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity. OBJECTIVE/MISSION • As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement: • Consistently achieve and/or exceed the monthly sales target, as directed by management. • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available • Adapt approach according to the client needs and motivations • Negotiate and handle objections with ease • Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience • Remain current on industry news and competitor Client Relationship Management: • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available • Appropriately resolve client issues/concerns and escalate as needed to Management • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations: • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues • Assist in the merchandising and daily maintenance of displays and back-stock • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit • Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.) JOB PROFILE Education: • College degree preferred Required Experience: • Must be able to work Saturday and Sunday consistently in addition to one weekday. • 2 to 5 years of previous experience in luxury retail. Technical Skills: • Ability to work in a fast-paced retail store environment • Computer and internet Savvy • MS Office experience required, SAP knowledge preferred Personal Skills/Abilities: • Additional language skills are a plus • General knowledge of timepiece movements, are preferred • Excellent interpersonal and communication skills are required • Strong understanding of Customer Service needs and Customer (internal and external) priorities • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision • Being a genuine Maison Ambassador • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand • Self-Starter with Team-Player approach • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation Please note, salaries will be negotiated based on relevant skills and experience. #Richemont #WeCraftTheFuture

The Sales Associate acts as a Maison Ambassador to achieve sales targets and provide an exceptional, personalized client experience. They are also responsible for maintaining boutique operations, including merchandising, inventory management, and CRM data entry.

Candidates must have 2 to 5 years of luxury retail experience and a college degree is preferred. The role requires availability to work weekends and proficiency in MS Office, with SAP knowledge considered an asset.

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Sales achievement
• Customer service
• Client relationship management
• Luxury retail
• Timepiece knowledge
• Interpersonal skills
• Communication skills
• Attention to detail
• Inventory management
• Merchandising
• CRM software
• MS Office
• SAP
• Problem solving
• Teamwork
• Product Knowledge
• Self-Starter
• Professionalism
• Sales Prospecting
• Auditing
• Customer Relationship Management
• Management
• Customer Service
• Communication
• Creativity
• Cycle Counting
• Sales
• Operations
• Relationship Building
• SAP Knowledge Warehouse
• Detail Oriented

• Retail
• Sales
• Customer Service & Support
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week