Manager, Account Management (Canada)

Job summary

You will lead, coach, and develop a team of account managers to meet monthly quotas and personal growth objectives. Additionally, you will manage customer escalations and collaborate with leadership to refine sales processes and best practices.

Job details

About the role We’re looking for an action-oriented, growth-minded Sales Manager with a proven track record of success to lead our Canada based Account Management team. As first line manager, you will coach and develop Account Managers across Canada. You will lead your teams to meet their quota attainment and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company. You will report into our Director of Account Management and work closely with our Account Management leadership team. What you will do Manage a team of 4-6 account managers to deliver monthly goal attainment Provide leadership and direction to a high-performance team – including hiring, training, and pace setting Develop specific and targeted goals for contributors on your team to help them grow and develop Find innovative and creative ways to improve and increase performance Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale Support consistent and consultative sales and client success processes ensuring customer experience remains best in class Directly manage and resolve customer escalations Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done What you will need A minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment Previous experience as a top-performing account manager or sales executive Proven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant) Proven track record of managing renewals and minimizing churn risk Proven leadership skills, people management skills Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small High integrity individual who’s enthusiastic about building a great company for the long term Courage to challenge the status quo when logic and reason require it. See something broken? Fix it. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com. Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. CA$240k OTE (60/40 split) *Commission is not guaranteed

What you’ll do

You will lead, coach, and develop a team of account managers to meet monthly quotas and personal growth objectives. Additionally, you will manage customer escalations and collaborate with leadership to refine sales processes and best practices.

Requirements

Candidates must have at least 5 years of experience managing client-facing sales or account management teams in a fast-paced environment. A proven track record of team quota attainment, managing renewals, and strong leadership skills is required.

Listed skills

• Account Management · Preferred
• Team Leadership · Preferred
• Coaching · Preferred
• Training · Preferred
• Communication · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Sales Management
• Team Leadership
• Coaching
• Mentoring
• Quota Attainment
• Customer Escalation Management
• Client Success
• Strategic Planning
• Performance Management
• Hiring
• Training
• Communication
• Project Management
• Consultative Sales
• Courage
• Action Oriented
• People Management
• Growth Mindedness
• Follow Through
• Self-Motivation
• Quick Learning
• Customer Service
• Consultative Selling
• Sales
• Leadership
• Innovation
• New Product Development
• Relationship Building
• Personal Integrity
• Enthusiasm
• Detail Oriented

Job areas

• Sales
• Management & Leadership
• Customer Service & Support
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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