Surveillance Operator

Job summary

The Surveillance Operator monitors guests and associates using electronic equipment to protect company assets and ensure the safety of patrons and staff. They are responsible for reporting suspicious activities, maintaining accurate logs, and providing evidence for legal matters.

Job details

A structured Surveillance Operator role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Surveillance Operator is to monitor the activities of guests and associates on surveillance equipment. Reporting to the Surveillance Director, the Surveillance Operator monitors the premises using electronic surveillance equipment and will report suspicious activities to the proper managers. Protects the safety of patrons and staff; Protects the assets of the property; Protects the confidentiality of the department; Completes routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals and/or activity, and acting as a support unit to other departments in relation to the protection of company assets. Strictly adheres to all departmental and property policies and procedures and complies with all AGLC Terms and Conditions. Maintains accurate logs of all procedure violations or completing reviews of all material that is pertinent to site operations. Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel. Provide evidence in legal matters that have resulted from criminal charges against patrons or employees. Always maintain awareness of gaming operation and comply with security policies and procedures in order to secure company assets. Maintain a clean and safe work environment. Complies with safety procedures including use of required safety equipment and identifies unsafe practices or conditions. To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace. All other duties as assigned. 1-2 years demonstrated casino experience, other combination of education and experience may be considered. Gaming experience is a definite asset. Knowledge of surveillance equipment and cheating/advantage play a definite asset. Communication Skills Must be adept in reading, writing and comprehension of the English language. Manual Dexterity The Surveillance Operator must have the dexterity to maneuver electronic surveillance equipment smoothly using a mouse or joystick. Must have the ability to sit at a desk for extended periods of time. This type of work appeals to people who enjoy having clear rules and guidelines for their work, dealing with people from diverse backgrounds and controlling access to facilities. Possess math skills to calculate the payouts and commissions relevant to appropriate table games. Knowledge of cheating/advantage play a definite asset. The candidate must be able to hold a registered gaming worker license as set out in the AGLCs Terms & Conditions. Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel. Possesses detailed knowledge of casino table games such as blackjack, mini-baccarat, roulette and craps, slots, poker, cash/slot cage, and count room policies and procedures. The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays. WE OFFER A competitive wage and excellent benefits. Shuttle service from West Edmonton location. All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service. An opportunity to work within a progressive, exciting team environment. An opportunity to work with a skilled Management team.

What you’ll do

The Surveillance Operator monitors guests and associates using electronic equipment to protect company assets and ensure the safety of patrons and staff. They are responsible for reporting suspicious activities, maintaining accurate logs, and providing evidence for legal matters.

Requirements

Candidates should have 1-2 years of casino experience and the ability to obtain a registered gaming worker license. Proficiency in English, basic math skills for payout calculations, and knowledge of casino table games and cheating methods are required.

Benefits

• Competitive wage • Excellent benefits • Shuttle service • Circle of Service reward program

Listed skills

• Customer service · Preferred
• Regulatory Compliance · Preferred
• Manual dexterity · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Electronic Surveillance
• Gaming Protection
• Asset Protection
• Customer Service
• English Communication
• Manual Dexterity
• Mathematical Calculation
• Casino Table Games Knowledge
• Cheating and Advantage Play Detection
• Regulatory Compliance

Job areas

• Security & Safety
• Hospitality
• Sports & Recreation
• Customer Service & Support