Assistant Manager, Housekeeping - River Rock Casino Resort

At River Rock Casino Resort, one of British Columbia’s most iconic entertainment destinations, every guest interaction is an opportunity to create something memorable. Located in the heart of Richmond—just minutes from Vancouver International Airport, a short drive from downtown Vancouver, and directly connected to its own on‑site SkyTrain station (Bridgeport Station)—River Rock blends the energy of a world‑class casino with the comfort and sophistication of a full‑service waterfront resort. As part of a team of over 950 dedicated employees, you’ll join a vibrant, guest‑focused community where hospitality, entertainment, and service excellence come together. We take pride in delivering exceptional stays that feel warm, seamless, and thoughtfully prepared. The Assistant Manager, Housekeeping plays a key leadership role in ensuring our guest rooms and public spaces reflect the quality, care, and consistency our resort is known for. This position supports the Housekeeping Manager in guiding a high‑performing team, maintaining operational excellence, and fostering a culture where every Team Member feels supported, valued, and empowered to deliver outstanding service. Key Accountabilities * Manage and mentor Housekeeping Team Members, ensuring they have clear guidance, resources, and support to achieve departmental objectives. * Establish and maintain effective scheduling procedures to meet business demands. * Ensure all Team Members have proper supplies, equipment, and uniforms to perform their duties safely and efficiently. * Oversee accurate and timely payroll reporting. * Conduct regular room inspections to uphold consistent quality standards and evaluate the effectiveness of existing systems. * Allocate room assignments and shared‑area workloads to optimize productivity and service flow. * Assist in developing performance objectives and delivering constructive performance discussions. * Participate in hiring, training, and onboarding new Team Members. * Maintain inventory of amenities and supplies as required. * Manage the internal dry‑cleaning process to ensure timely and accurate service. * Promote positive guest interactions through prompt, courteous, and efficient service. * Liaise and communicate effectively with all operational departments to support a seamless guest experience. * Develop and cultivate strong working relationships with Guests and Team Members. * Ensure compliance with licensing laws, health and safety standards, and all statutory regulations. * Perform other responsibilities as assigned or directed. Qualifications * Post‑secondary hospitality or hotel education, or a suitable combination of education and experience. * Minimum 3 years of housekeeping leadership experience. * Proven ability to lead, coach, and mentor a diverse team. * Ability to criminal a criminal background check. * Proficiency in MS Office (Word, Excel, Outlook) considered an asset. * Working knowledge of floor machines and other relevant equipment; WHMIS and biohazard clean‑up experience an asset. * Ability to work in a physically demanding environment and familiarity with high‑volume, fast‑paced, multi‑tasking operations. * Ability to maintain professional business confidentiality. Work Environment Considerations Standing for extended periods and supporting the operation during days, weekends, and holidays, as part of delivering exceptional guest experiences. Total Rewards We offer a comprehensive Total Rewards package designed to support your well‑being, growth, and long‑term success. Team members receive extended health benefits starting immediately upon hire, paid wellness days, and a Company‑matching RRSP program with up to a 4% match to help you plan for the future. This role also includes three weeks of pro‑rated annual vacation, supporting work–life balance. Compensation for this position is aligned with experience, with a salary range of $60,000–$70,000, and eligibility for a performance‑based bonus structure that rewards strong operational results, leadership impact, and contributions to operational excellence. Exclusive Staff Perks Team members enjoy a variety of discounts across the resort, including: * Dining discounts, including at Gordon Ramsay Steak * Hotel discounts Easy, Reliable Commuting: With direct access to Bridgeport SkyTrain Station, commuting is convenient whether you’re coming from Richmond, Vancouver, Burnaby, New Westminster, or Surrey. Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

The Assistant Manager, Housekeeping oversees daily operations, mentors team members, and ensures high standards of cleanliness and service throughout the resort. They are responsible for scheduling, inventory management, payroll reporting, and conducting regular room inspections to maintain quality.

Candidates must have at least 3 years of housekeeping leadership experience and a post-secondary education in hospitality or a related field. Proficiency in MS Office and the ability to work in a fast-paced, physically demanding environment are required.

• Extended health benefits • Paid wellness days • Company-matching RRSP program • Annual vacation • Dining discounts • Hotel discounts

• Customer servicePreferred
• Quality assurancePreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Housekeeping management
• Team leadership
• Staff scheduling
• Inventory management
• Performance management
• Quality assurance
• Payroll reporting
• Training and onboarding
• Communication
• Conflict resolution
• Health and safety compliance
• MS Office proficiency
• Operational excellence
• Customer service
• Payroll Reporting
• Health And Safety Standards
• Workplace Inclusivity
• Microsoft Excel
• Biological Hazards
• Housekeeping
• Confidentiality
• Training And Development
• Discounts And Allowances
• Leadership
• Inventory Management
• Microsoft Outlook
• Microsoft Office
• Employee Onboarding
• Operational Excellence
• Operations
• Scheduling

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Housekeeping Manager
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week