Dealer Supervisor - Casino Nanaimo

"THIS IS A RELIEF DEALER SUPERVISOR POSITION" We are looking for an energetic and passionate Relief Dealer Supervisor professional, working as a Dealer when not scheduled as Dealer Supervisor with proven knowledge, skills and abilities, executing the following role and responsibilities in support of the company’s vision, mission and values: Job Description: * Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area * Makes changes to rotations as required * Provides input for coaching and mentoring employees * Participates in the implementation of strategic table games plans * Requests fill/credit issuance as required * Verifies cash/value transactions pertaining to floats, fills credits and tips * Responds to, resolves or escalates issues, reports irregularities and suspicious activities * Assists in allotting player seating and waiting lists * Maintains a tidy work area * Liaises and communicates effectively with all appropriate operational departments * Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees * Ensures compliance with licensing laws, health and safety and other statutory regulations * Performs other duties as assigned Qualifications: * High School Diploma: Post Secondary education or a suitable combination of education and experience an asset * Knowledge and experience in a variety of table games required (Poker, Baccarat, Blackjack, UTH) * Must have minimum 1 year of experience in Table dealing & supervising * Ability to exceed internal and external customer expectations through timely, effective and service oriented communication * Strong and accurate mathematical skills * Computer literacy in MS Office * Ability to successfully obtain and maintain a Gaming Registration & Service It Right. Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

The Dealer Supervisor monitors table games to ensure integrity, manages dealer rotations, and handles cash transactions. They also provide coaching to staff and resolve guest issues while maintaining compliance with statutory regulations.

Candidates must have at least one year of experience in table dealing and supervision, along with proficiency in various table games. A high school diploma is required, and the ability to obtain a gaming registration is mandatory.

• Customer servicePreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Table games
• Poker
• Baccarat
• Blackjack
• UTH
• Team supervision
• Game integrity
• Cash handling
• Mathematical skills
• MS Office
• Customer service
• Conflict resolution
• Communication
• Mentoring
• Compliance
• Workplace Inclusivity
• Energetic
• Shift Work
• Customer Service
• Computer Literacy
• Mathematics
• Mentorship
• Coaching

• Hospitality
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Dealer Supervisor
• Gaming Supervisor
• Bookmakers, Croupiers and Related Gaming Workers
• First-Line Supervisors of Gambling Services Workers

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week