IT Analyst IV - Technical Support

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking. Introduction: Robertson is seeking a skilled IT Analyst IV - Technical Support to join our client in support of an existing vacancy. Contract Period: 12 months with potential to extend or convert Pay Rate: Starting form $32 per hour Location: Mississauga, ON Location Type: Hybrid Business Hours: Monday-Friday, 7:00 AM- 3:00 PM and 11:00 AM-7:00 PM(Rotational) Job Responsibilities: Coordination and execution of the Change Management process daily, providing both process and client support Serve as a subject matter expert on IT Service Management Change Management process and tool Chair / manage various Technology Change Management related meetings Review submitted Change requests for completeness, integrity and compliance with process requirements, evaluate risk and impact associated with submitted Changes Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and adhoc process training with stakeholders Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL Facilitation of collision mitigation and conflict Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration) Experience & Qualification Requirements: Post secondary degree required 5 years in IT process management experience required Service Now MS office ITIl V Experience reviewing technical documentation Asset management experience Enterprise Operations environment experience Knowledge of IT change management and ITIL methods and procedures FI experience How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply. Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements. We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team. Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Coordinate and execute the daily Change Management process, serving as a subject matter expert for ITSM tools and policies. Manage technology change meetings, review requests for compliance, and drive organizational maturity in IT service resolution.

Requires a post-secondary degree and at least 5 years of experience in IT process management. Proficiency in ServiceNow, ITIL methodologies, and experience within an enterprise operations or financial institution environment are essential.

• Change ManagementPreferred
• Incident ManagementPreferred
• Asset ManagementPreferred
• MS-OfficePreferred
• Process ImprovementPreferred

Identified from the job description. Confirm important requirements above.

• Change Management
• IT Service Management
• ServiceNow
• ITIL
• Asset Management
• Technical Documentation Review
• Risk Evaluation
• Process Improvement
• MS Office
• Collision Mitigation
• Post Implementation Review
• Incident Management
• Problem Management
• Configuration Management
• Stakeholder Training
• Performance Metrics

• Technology
• Customer Service & Support
• Finance & Accounting
• Management & Leadership

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Oct 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available