Counter Sales

Original job posting

The Counter Sales Representative is responsible for providing exceptional customer service, processing orders, and managing product inquiries. Additionally, the role involves maintaining warehouse inventory, stocking shelves, and assisting with shipping and receiving tasks.

Job details

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career. Our Counter Sales Representative has a direct impact on our customers by providing personal service in our locations. What you will do: Provide information to customers about products, services, pricing, promotions, and delivery Enter orders into the system Fill customer orders promptly and accurately Handle customer complaints in a courteous and professional manner Stock shelves and maintain warehouse aisles Conduct stock checks for customers and other branches Assist in shipping and receiving as required General warehouse duties as required About You: You have a strong customer service background You have a solid understanding of plumbing products You are results oriented with strong attention to detail You will thrive in a fast paced environment You are self-motivated and enjoying working with others You have excellent communication and interpersonal skills You are proficient with general computer programs Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work. ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process. Thank you to all interested candidates, only those selected for an interview will be contacted.

What you’ll do

The Counter Sales Representative is responsible for providing exceptional customer service, processing orders, and managing product inquiries. Additionally, the role involves maintaining warehouse inventory, stocking shelves, and assisting with shipping and receiving tasks.

Requirements

Candidates should have a strong background in customer service and a solid understanding of plumbing products. Proficiency with computer programs and the ability to work in a fast-paced, team-oriented environment are also required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Warehouse operations · Preferred
• Attention to detail · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Plumbing products knowledge
• Order entry
• Communication skills
• Interpersonal skills
• Computer proficiency
• Warehouse operations
• Stock management
• Attention to detail
• Problem solving
• Communication
• Detail Oriented
• Warehousing
• Interpersonal Communications
• Sales
• Professionalism
• Customer Service
• Shipping And Receiving
• Self-Motivation
• Construction
• Plumbing
• Order Entry
• Stocking Merchandise

Job areas

• Sales
• Customer Service & Support
• Retail
• Construction
• Logistics
• Counter Sales Representative
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products