Expeditor

Job summary

The expeditor is responsible for delivering meals and beverages to guest rooms while maintaining high standards of quality and presentation. They also handle guest orders over the phone and ensure effective communication regarding dietary preferences and menu inquiries.

Job details

About us: Royal Vancouver Yacht Club, established in 1903, is a renowned private yacht club located in the heart of Vancouver, BC. With a rich history and a commitment to excellence, the Club offers world-class dining experiences, outstanding recreational facilities, and a vibrant social atmosphere. Our culinary team is dedicated to delivering exceptional service and creating memorable moments through exquisite food and delightful presentations. As a Royal Vancouver Yacht Club Expeditor, you will provide exceptional service by delivering meals and beverages directly to guests' rooms, ensuring a memorable and personalized experience. Your knowledge of our menu, attention to detail, and warmth will help you exceed guests’ expectations. Job Description What’s in it for you: • An inclusive, empowering, and positive company culture where people are at the heart of everything we do • The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place • Competitive pay, starting at $18.42 per hour • Complimentary meals during your shift through our Colleague Dining Program • Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements • Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements • Learning programs through our Academies designed to sharpen your skills • Opportunities to make a difference through our Corporate Social Responsibility activities What you will be doing: • Provide professional, friendly, and engaging service to all guests • Serve food and beverages accurately and on time, ensuring quality and presentation meet standards • Take guest orders over the phone in a professional and courteous manner • Communicate effectively with guests, addressing special dietary preferences, concerns, and requests • Maintain up-to-date knowledge of the menu and seasonal changes to offer suggestions • Efficiently pick up orders from the kitchen, ensuring accuracy • Follow all safety, sanitation, and service standards • Accurately process orders and payments, ensuring correctness • Assist with menu inquiries, offering informative suggestions • Undertake additional duties to contribute to team and guest experience success Qualifications To be successful in this role we ask that you have: • Minimum of 1 year of Food & Beverage service experience • Serving It Right certificate required • Strong communication, organizational, and interpersonal skills • Ability to remain calm and courteous while focusing on guest needs • Ability to work well under pressure in a fast-paced environment • Reliable, responsible, and able to work effectively as part of a team • Flexibility to work evenings, weekends, and overnights as required • Experience with Point-of-Sale Systems preferred (Micros, Property Manager, and Microsoft applications are an asset) Physical Aspects of Position (include but are not limited to): • Constant standing and walking throughout the shift • Frequent lifting and carrying of items up to 20 lbs. • Frequent kneeling, pushing, pulling, and lifting • Occasional ascending and descending ladders, stairs, and ramps Additional Information Visa Requirements: Must be legally eligible to work in Canada. Schedule: able to work night, weekend, and holiday shifts, Full-time or Part-time. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What you’ll do

The expeditor is responsible for delivering meals and beverages to guest rooms while maintaining high standards of quality and presentation. They also handle guest orders over the phone and ensure effective communication regarding dietary preferences and menu inquiries.

Requirements

Candidates must have at least one year of food and beverage service experience and possess a valid Serving It Right certificate. Strong interpersonal skills and the ability to work in a fast-paced environment are essential for this role.

Benefits

• Complimentary meals • Health insurance • Paramedical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Company-matched pension plan • Group Registered Retirement Savings Plan • Learning programs

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Food and beverage service
• Customer service
• Communication
• Organizational skills
• Interpersonal skills
• Attention to detail
• Menu knowledge
• Point-of-sale systems
• Micros
• Property manager software
• Microsoft applications
• Safety and sanitation
• Presentations
• Detail Oriented
• Interpersonal Communications
• Service Standards
• Corporate Social Responsibility
• Point Of Sale
• Sanitation

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Expeditor
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks