Guest Services Ambassador

Job summary

The receptionist will warmly greet members and guests while managing phone inquiries and providing information about club facilities and events. They will also provide administrative support to various departments and assist with member communications and correspondence.

Job details

WHERE FIRST IMPRESSIONS BECOME LIFELONG MEMORIES Some of the best hospitality happens quietly: a warm hello at the door, a name remembered, a table ready right when it's needed, a stranger made to feel like family. If that sounds like the work you love — the work that made you great on the floor of a busy restaurant — we'd like to talk to you about doing it here, on the water. The Royal Vancouver Yacht Club is one of Canada's oldest and most storied private member clubs — a vibrant community built on cruising, racing, volunteering, and generations of friendships formed on the docks and around the table. We operate under a simple philosophy: Unreasonable Hospitality. Every member and guest should feel genuinely, memorably welcome — and that starts with the person who greets them first. THE ROLE As a Guest Services Ambassador, you are the face and the feel of the Club. You set the tone the moment someone walks through the door — whether it's a longtime member arriving for dinner, a family stepping off their boat after a weekend cruise, or a first-time guest attending a wedding or regatta. It's the same skill set that makes a great restaurant hostess indispensable: reading a room, managing flow under pressure, and making every single person feel like they were expected and wanted. WHAT YOU'LL DO * Greet members, guests, and visiting boaters with warmth and genuine attentiveness — the first "hello" that sets the whole visit. * Manage reservations, seating, and guest flow across dining rooms, lounges, and event spaces, keeping things moving smoothly even when the house is full. * Coordinate with servers, event staff, and the kitchen to ensure every table and event runs on time and without friction. * Help newcomers find their way — physically around the clubhouse and grounds, and socially into the life of the Club. * Support the buzz of Club life: regattas, cruises, seasonal dinners, weddings, and member events where a calm, welcoming presence at the front door matters most. * Anticipate needs before they're spoken — the small, thoughtful touches that turn a good visit into a memorable one. WHAT YOU'LL BRING * Experience in a fast-paced, guest-facing hospitality role — restaurant hostessing, front-of-house, or similar guest services experience is ideal. * A natural warmth and genuine interest in people; you make strangers feel like regulars within minutes. * Grace under pressure — comfortable managing a full room, a waitlist, and a dozen small requests at once. * Sharp attention to detail and strong organizational instincts. * A team-first mindset and the flexibility to work evenings, weekends, and event days as the Club's calendar demands. * An interest in — or willingness to learn about — yachting, cruising, and Club life is a welcome bonus, not a requirement. WHY RVYC You'll work on one of Vancouver's most beautiful waterfront properties, alongside a close-knit team and a community of members who genuinely love this place — many of whom form friendships here that last a lifetime. It's an environment built on mentorship, camaraderie, and pride in a shared passion, where the person who welcomes people through the door is valued as much as anyone on the water. HOW TO APPLY If you've ever turned a chaotic Friday night rush into a room full of happy, well-cared-for guests, we want to hear from you. Apply today and bring your hospitality instincts to the water. Reports to: Front Desk Supervisor Job Types: Part-time, Permanent Pay: Starts at $20.00 per hour Benefits: * Company events * Dental care * Disability insurance * Discounted or free food * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care Schedule: * Evening shift * Holidays * Weekdays and Weekends * On-call

What you’ll do

The receptionist will warmly greet members and guests while managing phone inquiries and providing information about club facilities and events. They will also provide administrative support to various departments and assist with member communications and correspondence.

Requirements

Candidates must have a high school diploma or GED and previous customer service experience, preferably in the hospitality industry. Proficiency in Office 365 and Adobe Suite is required, along with the availability to work weekends and evenings.

Benefits

• Company events • Dental care • Disability insurance • Discounted or free food • Employee assistance program • Extended health care • Life insurance • On-site parking • Paid time off • RRSP match • Vision care

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Multi-line telephone system
• Administrative support
• Office 365
• Adobe Suite
• JONAS
• Multitasking
• Interpersonal skills
• Problem solving
• Confidentiality
• Organization
• Promotional Materials
• Microsoft 365
• Professionalism
• Time Off Management
• Administrative Functions
• Quick Learning
• Customer Service
• Optometry
• Marketing
• Interpersonal Communications
• JOnAS
• Merchandising
• Operations
• Troubleshooting (Problem Solving)
• Coordinating
• Reservations
• Prioritization
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Hospitality
• Food & Beverage
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks