Manager - Owner Operator Network

Job summary

The Logistics Manager is responsible for managing daily account operations, including P&L oversight, customer satisfaction, and employee relations. They must also ensure compliance with safety regulations and manage payroll, accounts payable, and invoicing.

Job details

Job Seekers can review the Job Applicant Privacy Policy by clicking here [http://ryder.com/job-applicant-privacy-policy]. Job Description: About Ryder For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture. About the Job: Type: Full time/Permanent Wage: $80,000 - $85,000 Annual Salary Shifts: Monday - Friday 8:00am - 5:00pm Must be flexible Location: London, ON Requirements: Proven experience managing and leading owner-operator customers/vendors is required for this role. Why Ryder? * 10 days of Paid Time Off upon hire * Excellent benefits package after 30 days (Medical, Dental & Vision) * Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP) * Employee discount of 15% on Ryder stock * A safe, friendly and respectful work environment * Recognized by Forbes as one of Canada's Best Employers in 2025 Summary The Manager Logistics is responsible to manage all activities associated with the efficient operation of accounts. This includes P&L responsibility, ensuring customer satisfaction, compliance, employee relations and safety. Essential Functions Dashboard Development & Performance Reporting Design, implement, and maintain operational dashboards to track key business metrics, providing visibility into performance trends, safety, claims, on time performance, equipment utilization, and service levels. Carrier Settlements & Financial Oversight Manage carrier settlement processes, ensuring accurate and timely payment reconciliation, dispute resolution, rate validation, and adherence to contractual agreements. Key Performance Indicator (KPI) Management Establish, monitor, and analyze KPIs related to carrier performance, service quality, on-time delivery, utilization, safety, while developing action plans to improve results. Carrier Recruitment & Capacity Planning Support carrier sourcing, carrier contracting, and ensure carrier drivers meet hiring standards to ensure adequate capacity and service coverage. Carrier Safety Compliance Oversee HOS compliance, accident reviews and complete carrier audits Equipment & Asset Management Oversee truck onboarding process, including licensing, insurance, including utilization tracking, compliance requirements, and operational readiness. Vendor & Customer Relationship Management Build and maintain strong relationships with customers, carriers, and vendor partners, serving as the primary liaison to address operational issues, performance expectations, and business opportunities. Continuous Improvement & Program Growth Identify opportunities to optimize processes, reduce costs, improve carrier satisfaction, and enhance the overall performance and scalability of the Owner Operator program. * Manage the performance of salaried employees as well as hourly paid employees under his/her responsibility, resolve performance issues, and ensure compliance with policies and procedures. * Collaborate with senior management and customers to determine their needs and expectations and operate the account to meet those demands. * Be responsible for the payroll of employees. * Analyze weekly and monthly P&L statement to determine account profitability, and provide financial data and weekly operations report to senior management. * Be responsible for accounts payable, vendor quotes for purchased materials, and customer invoicing. * Hold Safety & Security meetings, provide safety training and ensure compliance with safety regulations. Additional Responsibilities * Performs other duties as assigned. * Must be available to work on a flexible schedule on the various work shifts Skills and Abilities * Builds and manages effective teams * Strong leadership and motivating skills * Strong verbal and written communication skills * Bilingual, English and French (for Quebec locations only) * Effective interpersonal skills * Excellent interpersonal skills within a diverse team environment * Demonstrates problem solving skills * Demonstrates analytical skills * Excellent organizational skills * Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines * Must be computer literate and able to use the Microsoft Office Suite (Excel & Word required) * Excellent knowledge of Transportation and/or Warehouse Logistics operations advanced required * Excellent knowledge of safety and security requirements advanced required Qualifications * H.S. diploma/GED required * Bachelor's degree in Business, Logistics, Supply Chain preferred * Three (3) years or more relevant experience in supply chain, logistics, warehouse or industry related field required * Two (2) years or more managing and leading direct reports required * Excellent knowledge of Transportation and/or Warehouse Logistics operations. advanced required * Excellent knowledge of safety and security requirements. advanced required DOT Regulated No #LI-JP Job Category Logistics This posting is for an existing vacancy. Our Culture & Commitment: At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: $80k Maximum Pay Range: $85k Ryder is an Equal Opportunity Employer: We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337. Authorization to Work in Canada: As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment. Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers [http://www.ryder.com/en-ca/careers]. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com [careers@ryder.com]. Current Employees: If you are a current employee at Ryder, please click here [https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld] to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here [http://ryder.com/job-applicant-privacy-policy].

What you’ll do

The Logistics Manager is responsible for managing daily account operations, including P&L oversight, customer satisfaction, and employee relations. They must also ensure compliance with safety regulations and manage payroll, accounts payable, and invoicing.

Requirements

Candidates must have at least three years of experience in logistics or supply chain and two years of experience managing direct reports. A high school diploma is required, while a bachelor's degree in business or logistics is preferred.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Defined contribution pension plan
• Group registered retirement savings plan
• Deferred profit sharing plan
• Employee stock discount

Listed skills

• Problem solving · Preferred
• Supply chain management · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Warehouse operations · Preferred
• Safety Compliance · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Logistics management
• Supply chain management
• P&L management
• Leadership
• Team management
• Safety compliance
• Problem solving
• Analytical skills
• Organizational skills
• Microsoft Office Suite
• Transportation operations
• Warehouse operations
• Accounts payable
• Customer invoicing
• Communication skills
• Interpersonal skills
• Workplace Inclusivity
• Employee Relations
• Supply Chain
• Profit And Loss (P&L) Management
• Organizational Skills
• Ability To Meet Deadlines
• Time Off Management
• Bilingual (French/English)
• Immigration Law
• Labor Compliance
• Logistics
• Analytical Skills
• Accounts Payable
• Management
• Customer Service
• Communication
• Computer Literacy
• Employee Satisfaction
• Equities
• Financial Data
• Warehousing
• Innovation
• Interpersonal Communications
• Invoicing
• Problem Solving
• Legislation
• Market Data
• Microsoft Office
• Operations
• Safety Training
• Supply Chain Management
• Security Requirements Analysis
• Prioritization

Job areas

• Logistics
• Management & Leadership
• Transportation
• Security & Safety
• Logistics Manager
• Supply, Distribution and Related Managers
• Supply Chain Managers
• Transportation, Storage, and Distribution Managers

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