Guest Services

Job summary

The role involves managing reception and office duties, including mail distribution, relaying messages, and handling administrative tasks. You will also support residents and the management team while proactively resolving conflicts and maintaining effective workflows.

Job details

Company Description At S&R Seniors Living, "We LOVE our Residents". Our affection for our residents runs far deeper than a brand or a logo—this philosophy envelops all that we do. Dedicated to our residents, our role is to ensure their good physical and emotional well-being, and to tend the needs of the heart. We are looking for people who, like us, believe the work we do has a positive impact on their community and that together we can continue supporting our Residents and their families. Job Description • Reception and office duties, distribute mail, relay messages • Administrative tasks • Prioritize appointments and proactively resolve conflicts as they arise • Proactively creates and maintains effective workflow and communications to accomplish the work. Including handling a variety of tasks and projects simultaneously • Responds to phone and email inquiries – providing general information and referring inquires to the appropriate source. • Assist residents, Executive Director and Management Team as required. • Other duties and responsibilities as assigned or required Qualifications Qualifications: • Post Secondary Education with a diploma in Office Administration • Experience in an Office/Retirement Home setting preferred • Extensive computer literacy skills incl. Word, Excel, Outlook and Yardi • Excellent interpersonal, communication and organizational skills • Demonstrated ability to effectively manage time-sensitive tasks • Pro-active approach and able to work with minimal supervision • Ability to work under pressure in busy, fast-paced environment • Marketing skills an asset Additional Information While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team. This posting is for an upcoming vacancy. Department: Office Compensation: CAD 17.87 - CAD 18.49 - hourly

What you’ll do

The role involves managing reception and office duties, including mail distribution, relaying messages, and handling administrative tasks. You will also support residents and the management team while proactively resolving conflicts and maintaining effective workflows.

Requirements

Candidates must have a post-secondary diploma in Office Administration and proficiency in Microsoft Office and Yardi software. Excellent interpersonal and organizational skills are required to work effectively in a fast-paced retirement home environment.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Office administration
• Communication
• Organizational skills
• Computer literacy
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Yardi
• Time management
• Conflict resolution
• Customer service
• Marketing
• Office Administration
• Workflow Management
• Organizational Skills
• Yardi (Property Management Software)
• Administrative Functions
• Artificial Intelligence
• Applicant Tracking Systems
• Management
• Computer Literacy
• Interpersonal Communications
• Proactivity
• Time Management

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Unclassified
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive