Stage Experience and Services Lead - Full Time

Job summary

The Stage Experience and Services Lead oversees on-stage operations, service execution, and classes within a Sephora store. They are responsible for training staff, maintaining service standards, and driving store objectives through effective team leadership.

Job details

Job ID: 295668 Store Name/Number: AB-Bower Place (0850) Address: 4900 Molly Banister Drive, Red Deer, AB T4R 1N9, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular Vacancy Status: This position is for an existing, open vacancy As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will: Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible. Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store. Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed. Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible. Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative. We’d love to hear from you if… You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience. You can demonstrate strong client service skills. You have demonstrated effective time management and problem-solving skills. You have proven ability to manage time to execute multiple tasks and changing priorities. You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays Meaningful Rewards The compensation ranges between CAD$20.00 - CAD$23.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

What you’ll do

The Stage Experience and Services Lead oversees on-stage operations, service execution, and classes within a Sephora store. They are responsible for training staff, maintaining service standards, and driving store objectives through effective team leadership.

Requirements

Candidates must have one to three years of experience in a similar retail role and demonstrate strong client service and problem-solving skills. The role requires flexible availability to work during peak retail hours, including nights, weekends, and holidays.

Benefits

• Performance-based bonus
• Competitive benefits program
• Learning and development initiatives

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client service
• Time management
• Problem-solving
• Artistry skills
• Makeup application
• Skincare services
• Team leadership
• Staff training
• Coaching
• Event execution
• Retail operations
• Communication
• Artificial Intelligence
• Employee Engagement
• Selling Techniques
• Innovation
• Problem Solving
• Time Management
• Teamwork

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Service Experience Manager
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers

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